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3165 Computer Jobs in schertz, tx

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  • Urgently Hiring

Sales Support Administrative Assistant

Aerotek

San Antonio, TX 78201
18.4 miles Full-time, Part-time
  • Urgently Hiring

Medical Case Specialist I

Aerotek

San Antonio, TX 78201
18.4 miles Full-time, Part-time
  • Urgently Hiring

Blood Donor Screener/Phlebotomist

Aerotek

San Antonio, TX 78201
18.4 miles Full-time, Part-time

Cleared Armed Security Officer - Active Clearance Required

Allied Universal

Schertz, TX 78154
1.7 miles Full-time

Security Guard Downtown

Allied Universal

Schertz, TX 78154
1.7 miles Full-time, Part-time

Security Guard

Allied Universal

Schertz, TX 78154
1.7 miles Full-time, Part-time

Tier 2 O365 Support Technician with Security Clearance

Computer World Services Corp
San Antonio, TX 78202
Full-time, Part-time
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Job Description

Job Description Job Description Provide Tier 2 support to Army Enterprise Service Desk (AESD), monitor the Office 365 tenant and test performance for potential bottlenecks, identify possible solutions, and work with Tier 3 counterparts to resolve issues. Primary Duties and Responsibilities * Address client connectivity, client software distribution, and mobile installation issues * Develop and document best practices for supporting the Office 365 application and assist with developing appropriate support model * Maintain current knowledge of relevant technologies as assigned * Provide advice and training to peers on various Office 365 applications * Write and maintain custom scripts (PowerShell) to remediate issues to support users. Manage the O365 Knowledge base content * Manage email distributions. This includes keeping content in the email templates current so that large mailings can be sent quickly when needed * Regularly update intranet content as new features appear * Announce the arrival of new features and describe how to use them in ways that all users can understand * Align proper tenant licenses to users' needs * Provide training sessions covering O365 tools and best practices. Manage the content, for items such as, Tips & Tricks * Assist the client with their Office 365 migration * Install system wide software Job Requirements Required Skills, Experience, and Certifications * US Citizen with DoD Secret clearance or above * Information Assurance Technical (IAT) Level of II or above (CompTIA Security+), and obtain Computing Environment (CE) certifications, within 180 days of hire * 2+ years of hands-on experience with O365 onboarding and troubleshooting * 2+ years of Active Directory or other cloud-based system, and troubleshooting experience * Passionate about delivering the ultimate customer experience * Demonstrated professionalism in resolving customer issues * Success at working in a team environment where a customer obsessive culture is paramount * Demonstrated problem-solving skills including identification of issues, obstacles and opportunities and development and implementation of effective solutions * Demonstrated ability to think on your feet and take a methodical approach to troubleshooting. * Commitment to meet and exceed individual and team KPIs * Excellent written and verbal communication skills * Understanding of O365 Suite and environment * Understanding of O365 capabilities, plans, service descriptions and features * Experience with desktop administration * Experience with remote desktop support * Knowledge of concepts and best practices relative to call center methodologies * Excellent knowledge and troubleshooting experience in support of legacy Office Suites (Outlook, Word, Excel, OneNote, PowerPoint, Visio, OneDrive for Business, etc.) * Demonstrated Insight: the best and the brightest thinking with the capacity to gain an accurate and deep understanding * Demonstrated Execution: ability to act and follow through * Demonstrated Results: ability to makes a difference by successfully exceeding expectations on established metrics * Other duties as required * Candidates shall work on-site at one of the two AT&T NOC/SOCs located in Purcellville, VA or San Antonio, TX Desired Knowledge, Skills and Abilities * Experience working with US Army clients * Experience with Defense Enterprise Email * Experience working with NIPRNet and/or SIPRNet * 3+ years' experience with Windows operating system environment * Experience with server and network administration (Windows and/or Linux) * Experience with ITIL methodologies and best practices * Experience with SCCM * Experience with server & network administration * Understanding of DNS * Experience with POP/IMAP/SMTP * A+, Network+, CISSP, or MCP certification * Concepts of Networking Fundamentals * Experience with Visio * Experience with Active Directory * Experience with MS Exchange Server * Experience with Microsoft Server * Experience with SharePoint * Experience with Skype for Business * SQL Server Management Experience with the following troubleshooting scenarios * O365 set up from start to finish * Office Suite installation and Activation * OneDrive synchronization application troubleshooting * Outlook configuration using POP, IMAP or Autodiscover service * Mail flow configuration and troubleshooting Security Clearance DoD Secret is required to start (Interim Secret is acceptable) Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.) * Personnel may be required to travel to alternate work locations as well as customer sites. EOE AA M/F/Vet/Disability EEO is the Law: www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Posting ID: 602951537Posted: 2021-02-17