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            Computer Repair Technician

            Thornburg Computer Services
            Seattle, WA
            Full-time, Part-time
            Similar jobs pay $12.22 - $19.07

            Job Description

            Job Description

            Job Summary
            In the Service Technician role, you will be responsible for providing Dell hardware warranty service in Seattle Washington. The Service Technician will perform a variety of hardware-focused, break fix repairs on various client products from Dell. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities.

            Role and Responsibilities
            • Monitor the Help Desk for incoming and existing tickets
            • Communicate with customers for Help Desk tickets
            • Assist customers with troubleshooting hardware issues by providing direction and suggestions
            • Order replacement parts through Dell Tech Direct
            • Check in parts as they arrive
            • Schedule repairs with clients
            • Perform PC repairs in a timely fashion to ensure customer satisfaction
            • Travel to client locations to perform repairs
            • Working with Dell Support for escalations
            • Assist with out of warranty requests – Submit quote requests
            • Oversee warranty team to ensure all aspects of the job are being completed
            • Daily checkup on Dell Tech Direct to ensure all parts ordered have been approved.
            • Other job duties as assigned
            Preferred Skills
            • Strong focus on work ethic.  Reliable attendance and punctuality are important to this role
            • Strong technical aptitude – ability to utilize and leverage technology and systems
            • Proficiency with Outlook
            • Ability to follow verbal direction
            • Ability to clearly and concisely communicate technical and non-technical matters with clients
            • Ability to make decisions at client sites and update team accordingly
            • Detail-oriented and passion for producing quality work
            • Experience working in a team-oriented, collaborative environment
            • Ability to work effectively with peers, clients, and Senior Management
            • A+ Certification
            • Ability and skillset to earn the Dell Certification – Dell Certified Hardware Technician

            Additional Notes

            This position will require travel to customer locations in the Seattle area.  You will need a valid driver’s license. Company vehicle provided.

            Posting ID: 558387076Posted: 2020-05-30