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                      Member Services Representative

                      Planet Fitness - FL Nudelman Group
                      Seffner, FL 33583
                      Full-time, Part-time
                      Similar jobs pay $10.64 - $16.85
                      Refer friends, get paid!

                      Job Description

                      Job Description

                      Job Summary

                      The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

                      Essential Duties and Responsibilities 

                      • Greet members, prospective members and guests, providing exceptional customer service.
                      • Handle all front desk related activities including:
                        • Answer phones in a friendly manner and assist callers with a variety of questions.
                        • Check members into the system.
                        • New member sign-up.
                        • Take prospective members on tours.
                      • Facilitate needed updates to member’s accounts.
                      • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
                      • Assist in maintaining the neatness and cleanliness of the club.

                      Qualifications/Requirements 

                      • Customer service background preferred.
                      • Basic computer proficiency.
                      • A passion for fitness and health.
                      • Upbeat and positive attitude!
                      • Punctuality and reliability is a must.
                      • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
                      • Strong listener with the ability to empathize and problem solve.
                      • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
                      • High School diploma/GED equivalent required.
                      • Must be 18 years of age or older.

                      Physical Demands 

                      • Continual standing and walking during shift.
                      • Continual talking in person or on the phone during shift.
                      • Must be able to occassionally lift up to 50 lbs.
                      • Will occasionally encounter toxic chemicals during shift.
                      Posting ID: 573126338Posted: 2020-09-20