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    Member Services Representative

    Coverance Insurance Solutions
    Long Beach, CA 90802
    Full-time, Part-time
    Similar jobs pay $15.69 - $30.17
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    Job Description

    Job Description

    Coverance Insurance Solutions is an Insurance Agency located in Long Beach, CA. We sell a diverse set of Medicare plans from multiple carriers in multiple states. There are over 10,000 new seniors eligible for Medicare every day! This position will be remote until at least 2021 due to the pandemic. All interviews will be remote via video or phone.

    We are looking for someone with a member services background for a full-time job as a QA Specialist to audit Medicare Sales Insurance Agents calls. This is a detail-oriented position that requires a solid understanding of Medicare compliance and guidelines (CMS), grievance and appeals knowledge. If you’re currently in a Member Services, Customer Service or Sales Support role, this could be a good next step for you.

    This is a full-time hourly position. We pay for your medical, dental and vision insurance 100% for you. You get 2-weeks of paid vacation and 6 paid sick days per calendar year. We pay for your parking, coffee/tea and snacks are included. We also offer a 401k.

    Here’s what you’ll be doing day-to-day

    • Listening to recorded phone calls.
    • Auditing agent calls to ensure compliance guidelines are being met daily.
    • Weekly calibration
    • Working inside our CRM and Phone System
    • Microsoft Office
    • Working directly with our Sales Agents
    • Enjoying where you work

    Company Description

    We’re providing Medicare Solutions to our customers. Did you know that 10,000 people retiring every day!? This creates one of the fastest-growing insurance markets and while the number of people buying Medicare health insurance has gone up, the number of people selling it hasn't! At Coverance Insurance Solutions we help clients navigate the enrollment process- whether that be with Medicare Advantage or Medicare supplements.
    Posting ID: 573124143Posted: 2020-11-03