Requires US Citizenship
Employment Term and Type: Regular, Full Time
Required Security Clearance: Top Secret
Required Education: High School or Equivalent
Operate and monitor on-site Tier 2 IT Support operations.
Primary Duties and Responsibilities:
Advocate for the customer through ticket resolution and closure for all escalated tickets.
Provide analytical and technical on-site support for the operations of desktop/laptop computers, workstations, and peripherals on corporate hardware within unclassified and classified environments.
Design, develop, and maintain installations of a variety of client operating systems including, but not limited to activities associated with the investigation of new operating systems, deployment and installation techniques and options, the maintenance and updates for new and existing operating systems, the configuration of the many different components of the workstation operating system to provide for reliable and stable integration into the Keyport environment
A minimum of two (2) years or more experience in the management and resolution of Tier 2 levels IT Support Services tickets.
Practical knowledge in the configuration, deployment and troubleshooting Microsoft desktop Operating Systems, desktop productivity applications, desktop defense tools, Microsoft Active Directory account management and permissions, basic network connectivity troubleshooting.
CompTIA Security + and/or ISC2 SSCP, Current Microsoft Desktop OS Certification
Must have the ability to effectively communicate (both verbally and written) to all applicable parties.
Must possess the tact and diplomacy to effectively work with civilian and military personnel to maintain the professionalism of NUWC Division Keyport.
ITIL Foundation Certification
Must have a High School or Equivalent with at least of two (2) years or more experience in the management and resolution of Tier 2 levels IT Support Services tickets.
Physical Requirements and Environmental Conditions:
Sitting (50%), Standing (40%), Walking (10%), Near Acuity (100%), Speaking (100%), Listening (100%), Sight (100%), and Use of Hands/Fingers to handle/feel (100%).
This position description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts or working conditions associated with this job. This and all positions are eligible for organization-wide transfer. Management reserves the right to assign or reassign duties and responsibilities at anytime.
Company Overview: FGS, LLC is an international, leading edge provider of technical services to include Secure Information Systems, Security and Engineering and Intelligence Analysis. Our turn-key solutions include the design, engineering, deployment operations, and sustainment of secure technology and critical infrastructure for the protection and safety of our customers' mission-critical information, processes and personnel. Demonstrating an unyielding commitment to our customers, superior trust and dedication with our partners, and leading edge technical expertise over the past seven years, FGS has experienced explosive growth providing superior services through the world, from North America and the Pacific Rim, to the Middle East and Europe.
FGS provides secure, leading edge technology and process management services to military, Government and commercial clients worldwide.
FGS offers a generous compensation package including health, dental, vision, 401(k), group life insurance, educational reimbursement, among other benefits.
We value our employees and strive to offer many opportunities for professional growth.
FGS, LLC is an Equal Opportunity/Affirmative Action Employer Minorities/Females/Vets/Disability