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            , Woodland Hills, CA 91371
            11.8 miles Full-time, Part-time

              Plumbing Operations Manager

              DUTTON HOME SERVICES LLC
              Simi Valley, CA 93065
              Full-time, Part-time
              Similar jobs pay $46.47 - $75.84
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              Job Description

              Description

              Dutton Plumbing is looking for an exceptional Plumbing Operations Manager to lead our team of talented plumbing installers! As a Plumbing Operations Manager, you will work as part of a dynamic and passionate team to maximize capacity, efficiency and profitability.

              Responsibilities:

              • Bilingual candidates preferred
              • Supervise installers to include coaching, scheduling, setting work priorities, training, evaluating performance, and work standards
              • Perform pre-job costing and planning, manage productivity of the installers while on-site, and perform post-job costing to ensure margins are achieved
              • Manage capacity and job resources efficiently
              • Minimize backlog and expedite completion of all pending jobs
              • Oversee all aspects of install coordination including confirmation calls, order accuracy, scheduling, permitting, inspections, warranty registration, and post call follow up
              • Manage scheduling, quality control, costs, and all aspect of any sub-contractors required to complete jobs in a timely and profitable manner
              • Ensure payroll is accurate and labor costs are in-line with budgeted expectations
              • Effectively manage conflict resolution and client satisfaction
              • Manage all credits for equipment that is returned
              • Continuously upgrade the talent of the team and identify new recruits to bring to the organization
              • Identify improvement opportunities for installations and develop a standard process to be used companywide
              • Innovate new ways to recruit, train and motivate the best and brightest talent to your install team
              • Identify, implement and train on new technology for the business
              • Assign installation jobs consistent with the Installer's skillset
              • Coach installers daily on the Picture-Perfect Installation / iAuditor process
              • Verify and enforce installer's accurate utilization of required digital forms, pictures, paperwork and field software
              • Ensure post installation happy calls for customer satisfaction and perform quality assurance audits on work performed
              • Train and provide support for all installers to ensure they meet or exceed their budgeted KPIs
              • Provide ongoing performance reviews for all install team members
              • Supervises installers to include coaching, scheduling, setting work priorities, training, evaluating performance, and work standards

              Meet or exceed the following daily budgeted KPIs:

              • 100% completion of iAuditor
              • Manage capacity to ensure gross margin per crew day target
              • Installation labor and material are within budgeted allocations
              • Installation warranty rate must remain at or below target
              • Achieve a four star or higher positive review average per installer
              • Bilingual
              • Proven track record in service.
              • Ability to inspire and lead others to attain company goals.
              • Good presentation skills; able to convey confident and decisive messages.
              • Multi-tasker who enjoys working in the field with diverse teams on varied projects.
              • Detail oriented and highly organized with exceptional follow-through abilities.
              • Top performer who can instill pride of workmanship in self and others.
              • Passionate about Dutton Plumbing and loves the brand.
              • High integrity with advanced social skills and ability to make solid connections.
              • Strong desires to motivate technicians to be better tomorrow than they are today.
              • IT competent, previous experience with Microsoft Office and the latest sales applications.
              • Outgoing personality that blends well with a fast-paced, goal-driven environment.
              • Technical aptitude with knowledge of local codes and ability to make on-the-job applications.
              • Highly motivated, self-starter who's flexible and has a great attitude on life.
              Posting ID: 586971813Posted: 2020-11-14