The Member Contact Center Representative I provides world class service to members via multiple channels (phone, email, chat, and correspondence). This position responds to a number of member inquiries and requests, researches and resolves issues, and provides the features and benefits of credit union products and services to deepen relationships all while adhering to established policies and procedures.
-Minimum of a high school diploma; some college course work preferred; degree highly desirable
-1+ year experience in a contact center environment
-preferred 1+ years in a credit union or financial institution
-Excellent customer service and interpersonal skills
-Some travel may be required to complete training or fulfill duties
-Courtesy, tact, and diplomacy with current and potential members, peers, and staff
-Proficient with Microsoft Office software and standard office equipment; proficiency with call center programs desired
-Familiarity and comfort with online systems and other technology
-Ability to organize and prioritize multiple tasks and requests
-Ability to promote and participate in a cohesive team environment
-Ability to effectively communicate ideas and information, both verbally and in writing
-Ability to solve problems and to locate and correct errors
-Ability to analyze information and recommend achievable process improvements
-Ability to provide excellent member service with a friendly, professional demeanor
-temporarily remote but returning to office soon.
- Choose from two of the following shifts: Tues-Fri 9am-6pm & Sat 9am-5pm or M-F 10am-7pm.
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.