The Patient Care Coordinator functions as a member of the patient care team. The position performs clinical tasks and procedures to support the delivery of care and to promote efficient use of the physician's time as well as performs all clerical duties required to complete patient Check-in/Check-out. The Patient Care Coordinator is responsible for assisting patients obtain services in a timely manner and assuring efficient utilization of the physician's appointment schedule and in the coordination of patient care.
This position administers and coordinates referrals and service authorization process, rooming duties and performs other clinic front desk activities.
The essential functions listed are typical examples of work performed by positions in this job classification, and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Employees must abide by all Joint Commission requirements including, but not limited to, sensitivity to cultural diversity, patient care, patients' rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Prepares the necessary information (i.e. lab and procedural results), equipment and supplies for exam.
Assists physicians with procedure set-ups, patient procedures and examinations.
Performs patient care, including vital signs, weights, rooming, assisting with procedures, medication administration (vaccinations) and injections and other necessary tests.
Administers medication following approved procedures and only after checking medication and dose with a licensed person.
Processes requests for prescription refills according to established practice.
As required, performs waived testing (urine dipstick, urine pregnancy test, blood glucose testing), perform EKGs, administer immunizations.
Collects and sends specimens to appropriate labs for testing per protocol.
Assists the physician with maintaining preventive health measures for a panel of patients.
Promptly and accurately reports and refers patient's concerns and symptoms, reactions, changes (appropriate to age) to licensed clinic personnel.
Schedules and edits and maintains patient physician appointments for new and returning patients, using the scheduling system.
Schedule radiology appointments.
Maintains clean and orderly exam rooms, hallways and work areas.
Effectively responds to inquiries from patients, their relatives and/or referring physicians on services and provides accurate information in a timely fashion.
Provides information, referrals and customer service
Acts as a patient advocate, coordinator and liaison for Stanford Health Care in dealing with the community.
Acts as non-clinical liaison/concierge/navigator for the referred patients in any way the patient needs before, during or after an encounter with a Stanford medical facility.
Informs patient's authorization and collects payment for new and returning patients, using the scheduling system.
Collects patient demographic and insurance data and enters into systems as well as assigns medical record numbers
Assures appropriate verifications and authorizations are complete before patient sees provider
Assists with all messaging from the patient to the physician in a timely manner.
Coordinates with SHC Special Patient Services
Requires full knowledge of basic analytical principles, concepts, and methods and the ability to apply established practices and concepts to perform work.
Medical, Certified Medical Assistant, BLS, CPR
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.