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      Call Center Representative

      PhysicianOne Urgent Care
      Stratford, CT 06614
      Full-time, Part-time
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      Job Description

      Job Description

      Come work for one of the fastest-growing Urgent Care companies in the Northeast, PhysicianOne Urgent Care. Founded in 2008, PhysicianOne Urgent Care was the first in the region to be accredited and certified by the Urgent Care Association. PhysicianOne Urgent Care is proud to be an Affiliate of Yale-New Haven Health in Connecticut and New York and partnered with Wellforce/Tufts Medical Center in Massachusetts. We currently operate a network of twenty-three Urgent Care centers in Connecticut, New York, and Massachusetts. We are a hard-working team that is relentless in building a great company focused on patients, culture, and performance.

      We are currently seeking well-qualified talent for our PhysicianOne Call Center.

      The successful candidates will be responsible for answering incoming patient calls, utilizing company policies and procedures to address patients needs, booking patient reservations, provide lab results, and directing calls to the appropriate persons when necessary. Our Call Center Representatives are often the first point of contact for patient issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions. Performs other clerical and administrative tasks as required. Emulates the ideals set forth in the PhysicianOne Urgent Care Mission Statement.

      Specific Duties:

      Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      The CCR’s duties shall include, but not be limited to:

      • Uses appropriate and professional behavior with all patients and all incoming calls
      • Answers questions and gives information via the telephone within the limits of knowledge and medical practice policies
      • Directs calls to appropriate personnel
      • Schedule patient reservations
      • Provides patient lab results and provides support in finding lab results.
      • Attend mandatory training sessions to stay updated on product or company policy changes
      • Maintain customer satisfaction ratings based on explicit criteria set forth by the company


      • Technology savvy, computer skills
      • Skill in obtaining and maintaining accurate medical records
      • Ability to initiate and complete tasks related to job duties without direct request of supervisor
      • Ability to work well with others and be willing to help when needed
      • Maintains strictest confidentiality of patient information
      • Ability to multi-task with patients and other responsibilities
      • Willingness to adhere to all in-house and legal regulations
      • Excellent communication and organizational skills
      • Ability to multi-task in an environment of continued improvement

      Supervisory Responsibility

      This position does not manage staff.

      Work Environment

      This job is a telecommuting/ work from home position and operates in a virtual environment. This role routinely uses standard office equipment such as computers and phones.

      RISK OF EXPOSURE TO Blood Borne Pathogens

      Unlikely exposure

      Physical Demands

      The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

      While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to type; and reach with hands and arms.

      Access to Protected Health Information

      This position requires the employee to handle Protected Health Information (PHI) for duties related to provider credentialing, complaints and grievances, claims issues, EMR issues and risk and compliance issues. Access to the PHI contained in the claims, EMR and provider credentialing systems is necessary for this staff member.

      Position Type/Expected Hours of Work
      The hours of work and days vary and may include nights, weekends and holidays.


      Some out of the area travel may be expected to attend training and or meetings.


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      Posting ID: 565809556Posted: 2020-08-14