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    Front End Manager - store# 563 Sunnyside

    Safeway

    613 Sixth, Sunnyside, Washington 98944, Sunnyside, WA 98944
    3.5 miles
    Full-time
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      Area Supervisor

      Ross Stores, Inc.

      2010 Yakima Valley Highway, Sunnyside, WA 98944
      2.8 miles
      Full-time, Part-time

        Administration and Clerical

        Walmart

        Grandview, WA 98930
        7.6 miles
        Full-time

          Front End Manager - store# 563 Sunnyside

          Safeway
          613 Sixth, Sunnyside, Washington 98944, Sunnyside, WA 98944
          Full-time
          Refer friends, get paid!

          Job Description

          PURPOSE: Ensures all customers receive fast, friendly, and accurate check out service by passionately implementing the spirit of Legendary Service. Manages and schedules shifts and duties for Checkers, Courtesy Clerks, Office/Bookkeepers, Customer Service Counter and Front End Manager Assistant. Front End Manager oversees the completion of daily cash office/bookkeeping duties, customer service counter, and check out, while supporting store sales, and focusing on customer service.
           
           
          DUTIES AND RESPONSIBILITIES:
           Champions company and division customer service programs to meet and/or exceed the division's customer satisfaction measurement goals.
           Handles customer relations in a positive manner, including effective resolution of customer complaints.
           Promotes Albertsons/Safeway's philosophy of personalized service.
           Provides fast, friendly, courteous and legendary customer service.
           Improves customer relations and performs checking duties and supervisory functions on cash registers. Serve as backup checker when necessary.
           Engages in suggestive selling and other sales techniques.
           Directs and supervises front-end activities including: monitoring customer traffic and service level, coordinating and implementing front end service programs, maintaining cleanliness standards, being proactive in maintaining safety and appearance of front-end.
           Monitors and is responsible for ordering front-end supplies (bags, Rain Checks, Item Correction Forms, etc.).
           Ensures front-end is fully operational and projects a positive image.
           Handles and is accountable for cash flow and controls including: safe transactions, issues and pickups of monies, tills, approving checks, rain checks, refunds, and monitoring checker money handling policies and procedures.
           Handles scan system emergency procedures, UPC codes not on file, scan pricing errors and other retail integrity issues.
           Assists with interviewing and hiring of checkers, courtesy clerks, customer service counter clerks and office/bookkeepers.
           Assists with training front-end employees (checkers, courtesy clerks, customer service counter and office/bookkeepers) and monitors front-end compliance.
           Supervises employees assigned, makes recommendations for employment status changes and discipline to Store Director.
           Responsible for maintaining a constant awareness of customer and employee safety.
           Enforces dress and grooming standards for all employees.
           Assists with controlling shrink.
           Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.
           Other necessary and required duties as directed and required.
           

          SKILLS AND PHYSICAL REQUIREMENTS:
           Strong communication, leadership, team building, interpersonal skills and the ability to
          maintain composure under pressure.
           Ability to professionally handle difficult situations while projecting a positive image.
           Frequently lift and maneuver objects of varying dimensions and weights up to
          approximately 55 lbs.
           Ability to stand or walk for long periods of time and ability to move quickly.
           Ability to operate and troubleshoot store computers and checkstand equipment such as
          printers, scales, public announcement equipment, scanners and cash registers.
           Knowledge of interviewing techniques, basic employment law, computer software and
          the analytic ability to handle administrative details such as planning and scheduling.
           Ability to supervise others, analyze and gather facts for recommending disciplinary
          action.
           Ability to make hiring or promotion decisions.
           Good understanding of company practices and in-depth understanding of Front End
          policies and procedures, and the ability to judge and react to business activities.
           Mental alertness is necessary to ensure safe and accurate completion of work activities.
          Knowledge of product variety and perishability, safety and sanitation procedures, and
          department policies and procedures.
           Ability to present a positive image to the public.
           Exposure to potential hazards exists with respect to equipment and work aids necessary
          to perform job duties.
           Knowledge of basic mathematics and weights and measures.
           
           
          WORK ENVIRONMENT:
           Working conditions consist of a temperature controlled store environment. Occasional
          exposure to outdoor environment with varying temperatures.
           
           
          SAFETY-SENSITIVE POSITION:
          Job responsibilities include tasks or duties that could affect the safety or health of the employee
          performing the task or others.
           
           
          EQUAL OPPORTUNITY EMPLOYER.
          Posting ID: 561229151Posted: 2020-07-14