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Retail Customer Service Associate

FedEx Office

Cupertino, CA 95014
6.0 miles
Full-time, Part-time

    Convenience Store Manager

    Shell

    790 E El Camino Real, Mountain View, CA 94040
    2.1 miles
    Full-time

      Miembro del equipo de tienda de conveniencia – Cajero

      Shell

      703 S Wolfe Rd, Sunnyvale, CA 94085
      0.7 miles
      Full-time, Part-time

        Care Giver

        Sunrise Senior Living

        633 S. Knickerbocker Drive Sunnyvale, Sunnyvale, CA 94087
        1.8 miles
        Part-time

          Convenience Store Team Member - Cashier

          Shell

          1708 Miramonte, Mountain View, CA 94043
          3.4 miles
          Full-time, Part-time
          • Urgently Hiring
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          Customer Service & Data Entry Asst (Remote)

          Ottsen Oil Company

          1052 E El Camino Real,, Sunnyvale, CA 94087
          1.8 miles
          Part-time, Full-time

            Asistente de Manager para tienda de conveniencia

            Shell

            2800 Augustine Drive, Santa Clara, CA 95054
            2.7 miles
            Full-time, Part-time

              Customer Service Representative

              AMAZON INC
              295 S Mathilda Ave,, Sunnyvale, Ca, CA 94086
              Part-time, Full-time
              Wage:$25-$30 PER HOUR
              Refer friends, get paid!

              Job Description

              Job Summary

              The customer service representative will be responsible for answering calls, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry that crosses your desk.

              Responsibilities:

              • Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
              • Able to up-sell and cross-sell
              • Able to generate sales leads from calls
              • Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
              • Ability to memorize, recall, or research answers quickly
              • Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
              • Ability to learn and follow all customer service procedures and policies
              • Strive to meet and go above personal and team targets, goals, and quotas
              • Aim for customer resolution and return
              • Record, organize and file customer interactions and profile/account changes
              • Able to address returns, refunds, and shipping tracking numbers

              Qualifications:

              • High school degree or equivalent
              • Previous experience in customer support, client services, sales, or a related field
              • Excellent at communicating over the phone and handling phone systems
              • Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts
              • Able to concentrate on multiple problems at once
              • Excellent time management and prioritization skills
              • Ability to answer the phone, listen actively, relay information, and type basic information simultaneously
              • Customer-focused for positive customer experience and resolution
              Posting ID: 567390802Posted: 2020-08-09