We have a full-time opening for a Customer Service Representative.
Must be able to work various shifts per week.
Wage: $12.00 + incentives
T-Mobile Gencare Veterans' Project
Must be a United States Veteran to apply for this position!
$12.00/hr to start + Incentives
Actively listens to the customers that are calling in to take care of a situation.
Rapidly figures out a solution while engaging and reassuring the customer that YOU will be the one to fix it for them.
Maintains focus and calmly puts people at ease.
Handles different computerized systems designed to accommodate and resolve all the different scenarios a customer might be experiencing.
Able to go into details to reassure the customer.
Able to sit for extended periods of time while working in a fast-paced and sometimes loud environment.
Things learned during training are not limited to:
Learning the T-Mobile systems
How to de-escalate situations in a timely manner
While on the floor:
Family-oriented and festive environment
Long, but flexible hours
Overtime (majority of time)
People in close vicinity
Coworkers and Team Leads that will help you out when required
Ongoing trainings and team-building exercise
T-Mobile employee discounts
Daily raffles based on performance
Potlucks and milestone celebrations
Commissions and incentives:
Adding lines is part of this
Keeping up with the Average Handle Time
Upscores - surveys submitted by the customer
Less than 20% of customer callbacks
T-Mobile Wow! Factor
Ways to move up:
Management experience, but not necessary (we can help out with OTD University)
Dependable and always on time (regular attendance)
Has a great attitude
Is proactive and is great at sharing best practices
Computer proficiency (MS Window)
Excellent verbal skills
Adaptable to changes
HS Diploma or equivalent
Great work ethic
Pass a drug test and background check
Why work for OTD (T-Mobile Gencare):
Great management team
Opportunity for growth ("if you grow, we grow")
Compensation and benefits packages
High-energy and never boring
Referrals and bonuses
Paid time off
Job Type: Full-time