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                          Customer Service Representative

                          OneTouch Direct
                          4902 W SLIGH AVE, Tampa, FL
                          Full-time
                          $12.00 + incentives

                          Job Description

                          We have a full-time opening for a Customer Service Representative.

                          Must be able to work various shifts per week.

                          • Must have 1 or more years experience.
                          • Must have a high school diploma or equivalent.
                          • Be authorized to work in the United States.
                          • Must have reliable transportation.
                          • Background check required.

                          Wage: $12.00 + incentives

                          Requirements

                          T-Mobile Gencare Veterans' Project

                          Must be a United States Veteran to apply for this position!

                          $12.00/hr to start + Incentives

                          Actively listens to the customers that are calling in to take care of a situation.

                          Rapidly figures out a solution while engaging and reassuring the customer that YOU will be the one to fix it for them.

                          Maintains focus and calmly puts people at ease.

                          Handles different computerized systems designed to accommodate and resolve all the different scenarios a customer might be experiencing.

                          Able to go into details to reassure the customer.

                          Able to sit for extended periods of time while working in a fast-paced and sometimes loud environment.

                           

                          Things learned during training are not limited to:

                          Learning the T-Mobile systems

                          How to de-escalate situations in a timely manner

                          Clarify promotions

                          Level-1 troubleshooting

                          Billing

                          Up-selling tactics

                           

                          While on the floor:

                          Family-oriented and festive environment

                          Long, but flexible hours

                          Overtime (majority of time)

                          People in close vicinity

                          Coworkers and Team Leads that will help you out when required

                          Ongoing trainings and team-building exercise

                          T-Mobile employee discounts

                          Daily raffles based on performance

                          Potlucks and milestone celebrations

                           

                          Commissions and incentives:

                          Adding lines is part of this

                          Keeping up with the Average Handle Time

                          Upscores - surveys submitted by the customer

                          QA scores

                          Less than 20% of customer callbacks

                          First-call resolution

                          T-Mobile Wow! Factor

                           

                          Ways to move up:

                          Management experience, but not necessary (we can help out with OTD University)

                          Dependable and always on time (regular attendance)

                          Exceeds metrics

                          Has a great attitude

                          Is proactive and is great at sharing best practices

                           

                          Must have:

                          Computer proficiency (MS Window)

                          Excellent verbal skills

                          Confident

                          Adaptable to changes

                          HS Diploma or equivalent

                          Great work ethic

                          Pass a drug test and background check

                           

                          Why work for OTD (T-Mobile Gencare):

                          Stability

                          Great management team

                          Opportunity for growth ("if you grow, we grow")

                          Compensation and benefits packages

                          High-energy and never boring

                          Family-oriented culture

                          Referrals and bonuses

                          Paid time off

                          Job Type: Full-time

                          Job Location:

                          • Tampa, FL

                          Required education:

                          • High school or equivalent

                          Required experience:

                          • U.S Veteran: 1 year
                          Posting ID: 38165374Posted: 2020-02-19