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2 Telecom Jobs in toms river, nj

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Telecom Help Desk Technician - Level 1

Global Link Communications
Lakewood, NJ 08701
Full-time, Part-time
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Job Description

Job Description

Global Link Communications

Global Link Communications is seeking a Level 1 Technician to join our team immediately.  The level 1 technician is responsible for diagnosing and troubleshooting issues with Phones, Internet, and TV.  The technician will work out of a ticketing system documenting and tracking issues from assignment to resolution.

The Level 1 Technician will be responsible for the following:

  • Diagnose, troubleshoot, and resolve service tickets
  • Document issues and remediation steps
  • Communicate clearly and regularly with clients while resolving their issues
  • Diagnose network issues related to VoIP services and Internet circuits
  • Turn up new services and coordinate with vendors for installation dates and processes
  • Configure and maintain eFax services
  • Troubleshoot basic VoIP issues
  • Work with vendors to assist troubleshooting on-site equipment and services
  • Monitoring emails and promptly responding to inquiries
  • Afterhours and on-call work as needed

The right candidate will have the following traits:

  • Basic understanding of business networks
  • Basic understanding of firewalls, switches, and routers
  • Basic understanding of VLANs
  • Entry level experience with VoIP implementations, maintenance, and configurations
  • Experience working with project managers, milestones, and strict deadlines
  • Excellent written and verbal communication skills
  • Capable of managing a high volume of incoming service requests, determining priority, and multitasking
  • Ability to convey technical information to a non-technical audience
  • Commitment to providing excellent service
  • Ability to work both independently and as part of a team
  • 1+ Years of relevant experience

Bonus:

  • Experience with ConnectWise
  • Prior experience working at an MSP

Company Description

ABOUT GLOBAL LINK COMMUNICATIONS:
Global Link Communications, a leading Telecom Solutions and Consulting Company provides Phone, Internet, and TV services to businesses nationwide. We deliver top notch Telecom services, ensuring affordable pricing, reliable services, and smooth implementations for our clients. As a rapidly growing organization, we are continually adding new, career-driven team members.
Posting ID: 606003492Posted: 2021-02-25