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Technical Support Representative

Kelly Services

Vail, CO 81657
6.1 miles
Full-time, Part-time

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    City Market

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    Full-time, Part-time

      Technical Support Representative

      Kelly Services
      Vail, CO 81657
      Full-time, Part-time
      Similar jobs pay $10.49 - $17.04
      Refer friends, get paid!

      Job Description

      Job Description

      Are You Looking for What-s Next in Your Career?

      New Job
      New Beginning
      New You

      Our Technical Support advisors provide customer service to resolve technology challenges through a series of troubleshooting activities and knowledge-based research in a virtual call center environment.

      What Your Virtual Work Environment Looks Like
      A private workspace with locked door in your permanent residence
      Quite environment free of background noise and interruptions
      A secure workspace free from cell phones/video devices
      Arrangements for dependent care and other obligations

      What You-ll Love About Us
      Paid training at $13.50
      Increase of $1.00 after 90 days
      Advisor earning potential up to $17/hour
      More family, less traffic
      99% of promotions from within with explosive growth opportunities into departments such as Leadership, Quality Assurance, and Training

      What You-ll Do Every Day
      You-ll interact with customers troubleshooting and resolving technology inquiries and challenges like these:

      Resolving username and password difficulties
      Troubleshooting email issues
      Navigating customers through various apps
      Data sharing & synchronization troubleshooting
      Verifying proper hardware and software configuration and set up
      Diagnosing and resolving issues including: internet connectivity, email, application downloads, and more


      Requirements

      What We-ll Love About You
      Exemplary attendance and punctuality
      Eagerness to work a 2nd shift, full-time schedule 38+ hour/week
      You want a long-term career with growth
      Openness to feedback and willingness to improve
      Speedy responses and ability to multitask
      Familiarity with iOS and/or MacOS, or comparable technology
      Ability to go with the flow
      Great communication skills
      You-re at your best when it matters most

      What You-ll Need
      High School Diploma or GED
      18 years or older
      Minimum 6 months of customer service experience
      Legal authorization to work in the US
      High speed internet service


      Why Kelly®?

      Interested in contact centre opportunities that offer freedom and flexibility, and truly value your skills? We thought so. We're KellyConnect®-and wherever life takes you, we have great contact centre opportunities that align with your preferred workstyle, schedule, and location. Looking to work from home, or work specific hours? No problem. Best of all, we only work with companies that share our focus on treating employees like the deeply valued people that they are.

      About Kelly®

      At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

      Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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      Posting ID: 565039261Posted: 2020-08-07