Cardinal Messenger LLC is looking for an experienced Full-Time Dispatcher to assist in duties for a busy and growing 24/7 delivery solutions operation. Candidates with knowledge in logistics and the Hampton Roads area are necessary.
Our company is growing and looking for a dispatcher to fill our first shift position. Candidates must have a flexible schedule to meet the needs of the company when applicable.
Hours on duty:
Monday thru Friday - 07:00 - 15:00
Basic Function: The Dispatcher is responsible for handling all incoming orders and dispersing to drivers in a timely and efficient manner per company and customer standards.
Answer phones calls and emails from customers in kind and professional manner
Correctly enter orders as they arrive within five (5) minutes of receiving via email or fax (Immediately during phone calls)
Double check to ensure all pertinent information is entered -including pieces and weight, contact names and phones numbers, correct delivery addresses, correct delivery locations, special instructions etc.
Verbally confirm special instructions are understood by the drivers before sending orders
Figure out best routing possible before dispatching to drivers
Update clients on movements for each order, either through customer specific portals or via email / phone call, within fifteen (15) minutes of completion
Identify and inform clients of any issues pertaining to their orders
Submit Hard Copy POD and other client documents to clients in a timely manner when requested.
Trouble shoot and find solutions to any issues that may occur
Effectively communicate information to drivers when orders have been altered
Keep drivers on task with their specific responsibilities and ensure clients' needs are being satisfied
Communicate driver schedule changes with all team members
Assist in filing driver paperwork, including end of month roll out
Assist in training new drivers to ensure clients' needs are met
Provide quotes to customers
Report Tolls / Parking / Wait Times to client and accompany with proper documentation
Report any issues to Management
Other Duties as Assigned:
Ensure a thorough turnover is complete for the new shift before leaving - DAILYAny potential/ongoing issues.
Any future long distances that are on the board.
Of drivers that are available as well as drivers that are not available.
This will include notifying the next shift of
Posting ID: 566816184Posted: 2020-09-30