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376 Telephone Jobs in virginia beach, va

Recent

    Front Desk/Host

    Dave & Buster's

    701 Lynnhaven Parkway, Virginia Beach, VA 23452
    1.4 miles
    Full-time, Part-time
    • Urgently Hiring

    Administrative Assistant

    Home Instead Senior Care

    481 - 23702, Portsmouth, VA 23702
    13.0 miles
    Full-time

      Part Time Personal Shopper

      Harris Teeter

      3333 Virginia Bch Blvd, Virginia Beach, VA 23452
      0.9 miles
      Part-time
      • Urgently Hiring

      Sales Director

      Home Instead Senior Care

      481 - 23702, Portsmouth, VA 23702
      13.0 miles
      Full-time

        Sales Director

        Home Instead Senior Care

        481 - 23455, Virginia Beach, VA 23455
        2.5 miles
        Full-time
        • Urgently Hiring

        Human Resources Coordinator

        Home Instead Senior Care

        481 - 23455, Virginia Beach, VA 23455
        2.5 miles
        Full-time

          Takeout

          Smokey Bones

          4590 Virginia Beach Blvd., Virginia Beach, VA 23462
          2.6 miles
          Full-time, Part-time

            Takeout

            Smokey Bones

            4590 Virginia Beach Blvd., Virginia Beach, VA 23462
            2.6 miles
            Full-time, Part-time

              Takeout

              Smokey Bones

              4590 Virginia Beach Blvd., Virginia Beach, VA 23462
              2.6 miles
              Full-time, Part-time

                Takeout

                Smokey Bones

                4590 Virginia Beach Blvd., Virginia Beach, VA 23462
                2.6 miles
                Full-time, Part-time

                  Takeout

                  Smokey Bones

                  4590 Virginia Beach Blvd., Virginia Beach, VA 23462
                  2.6 miles
                  Full-time, Part-time
                  • Urgently Hiring

                  Customer Service Representative - Work from Home - USA

                  TTEC

                  Chesapeake And Surrounding Areas, Chesapeake, VA 23320
                  8.7 miles
                  Full-time, Part-time

                    Takeout

                    Smokey Bones

                    4590 Virginia Beach Blvd., Virginia Beach, VA 23462
                    2.6 miles
                    Full-time, Part-time

                      Call Center Representative

                      Infoville Inc
                      Virginia Beach, VA 23450
                      Full-time, Part-time
                      Similar jobs pay $8.24 - $12.14
                      Refer friends, get paid!

                      Job Description

                      Job Description


                      • Share accounts (product knowledge, balances, history, account ownership, check adjustments, foreign checks, complex fee reversals, Courtesy Pay/overdraft protection).
                      • Loans (product knowledge, balances, history, escrow, proof of insurance, payment reversals, online recurring payments, payment reversals).
                      • Cards (product knowledge, balances, history, cycle changes, payment calculation, blocks, fraudulent transaction escalations, card fail research, code to allow a large transaction to post, digital wallet set-up, remove blocks from a delinquent credit card after processing a payment and additional card services tasks).
                      • E-Commerce (product knowledge, passwords, online banking research, bill pay fraud report, IP address research).
                      • Verifies payments, credits and deductions claimed on various tax returns in RPS and other related systems
                      • Computes and issues refund or billings due to underpayment or non-payment of taxes in RPS and other related systems
                      • Compares State information in RPS and other related systems to assure accuracy of the State return
                      • Demonstrate motivation, team work and strong interpersonal skills to ensure 100% team alignment.
                      • Independently makes decisions related to member escalations as assigned by Contact Center management.
                      • Proactively makes recommendations to guide members to credit union products and services, as part of the needs-based selling approach, to achieve goals and credit union wide established strategic goals and objectives.
                      • Reviews and post suspended tax returns for various tax types to allow or disallow refund requests in RPS
                      • Adheres to product specific guidelines, procedures, and best practices.
                      • Adheres to all administrative policies and escalation procedures.
                      • Uses sound judgment, application of general business principles and demonstrates initiative in carrying out assigned duties.
                      • Maintains a current information repository of divisional resource skills and geographic limitations.
                      • Responsible for first line of support for Corrective Maintenance and Account Management CE's
                      • Consistently provides a high level of service and is committed to increasing member satisfaction. Demonstrates adherence to the Member Contact Center (MCC) Service Standards in addition to enforcement and modeling of our Mission Statement, Core Values and Team Attributes. Promotes advocacy and takes personal responsibility to ensure that member issues are handled properly at the first point of contact.
                      • Proactively takes control of member conversations to inspire caller confidence and to increase efficiency while:
                      • Performing monetary and non-monetary transactions
                      • Completing account updates and data changes
                      • Reviewing and explaining Evolve system credit card history
                      • Troubleshooting technical member issues.
                      • Accurately answers basic inquiries related to decedent accounts, Power of Attorneys, Trust Agreements, IRAs, escrow accounts and disbursements.
                      • Responsible for handling various distributors and specialty accounts while establishing and maintaining Gold Standard business relationships
                      • Process orders via Electronic Data Interchange, phone, eFax and email with a focus on keying accuracy, load optimization and upselling
                      • Scheduling dock times and understanding pallet configurations
                      • Processes payments in RPS and other related systems for a variety of tax types, electronically utilizing the E-Pay system or through incoming mail
                      • Meets personal development and training objectives established by Department Manager. Completes University core curriculum, including required regulatory training. Possibly trains other employees in routine procedures.
                      • Maintains applicable skills to effectively utilize in technology applications including the operating system and ancillary systems. Contributes to organizational efforts in process improvement.
                      • Ensures department compliance with audit and security standards, policies and procedures, and loss prevention measures. Maintains confidentiality of Credit Union and member records.
                      • Protects the Credit Union’s financial interest by maintaining the MCC Responsibility Guidelines.
                      • Maintain customer database, daily call list execution, maintain active customer communication of order status, order revisions, product availability, backorders, etc.
                      • Use issue resolutions follow-up to handle a wide variety of questions, and customer service needs
                      • Computes and assess penalty and interest due on delinquent taxes and/or registration in RPS and other related systems
                      • Completes refund tracer request in RPS
                      • Quietus erroneous refund checks in RPS
                      • Providing support to the entire team, field partners and handing service/delivery issues
                      • Communicates well both verbally and in writing, effectively shares information and ideas with others, and demonstrates good listening skills.
                      • Ensures individual appearance reflects the desired level of professionalism. Maintains the physical environment of the work area according to standards.
                      • Balances transactions accurately on a daily basis and in a timely manner.
                      • Serves as the member’s principal point of contact owning technical member issues from beginning to end while answering member questions related to:
                      • Maintains knowledge of products and services. Performs day to day transactions for members including, but not limited to deposits, withdrawals and transfers. Answers member inquiries and provides information in accordance with Credit Union policies and procedures for statement requests, stop payments, fraud claims, insurance of accounts, and other deposit account-related needs. Assists members with savings products, including checking, certificate and money market accounts. Actively participate in training/self-development to understand the basics in the legal aspects of accounts (e.g. trusts, fiduciary accounts, Power of Attorneys, etc.). Provides member assistance and education with home banking platform and mobile devices.
                      • Maintains good attendance and punctuality in adherence with policy.
                      • Provides customer service to taxpayers in person, by telephone or in writing, (correspondence, e-mail and INTax Mail Center) advising, instructing and furnishing information pertaining to the various tax types (sales, withholding, income, county innkeepers, food and beverage, motor vehicle, corporation and special taxes) administered and collected by the State Revenue Department
                      • Interprets and applies State and Federal tax laws, rules and regulations in identifying and resolving technical tax problems
                      • Completes desk examinations on various Department of Revenue tax returns
                      • Performs account and financial maintenance which may result in creating and/or cancelling liabilities, transferring payments, establishing payment arrangements, set and release holds on liabilities, and contacts taxpayers concerning errors, delinquencies or overpayments in RPS and other related systems
                      • Focuses on learning how to deliver Signature Experiences and achieving successful results in the Member Experience Surveys.
                      • Targets and achieves individual goals in support of department goals. Learn how to contribute to growth through needs-based sales and service skills to match services to member needs. Ensures member engagement and a migration to appropriate delivery channels. Makes referrals for insurance services and investment services to Insurance Services and Financial Services. Makes referrals for home equity products to department Mortgage Loan Originators and referrals for first mortgages to Mortgage Loan Originators in Real Estate.
                      • Reviews and releases processing review items to allow or disallow refund requests in RPS
                      • Serves as a liaison between Department of Revenue and other state agencies answering technical sales tax questions and state refund offsets
                      • Assists in new product or application testing and troubleshooting.

                      Company Description

                      At Infoville Inc. we strive to be the global leader in helping clients fulfill their maximum potential by utilizing our services.
                      Posting ID: 581911060Posted: 2020-10-25