RESORT OVERVIEW, CULTURE AND VISION
Snowshoe is the premier destination for Mid-Atlantic and Southeast skiers, snowboarders and winter enthusiasts. We offer 257 acres of skiable terrain, 1500 vertical feet, 57 trails and the best snow around. Enjoy our world class events, cool mountain temperatures, beautiful vistas and 11,000 acres of unspoiled wilderness.
Our organizational values describe our shared beliefs…what’s important to us as an organization; how we want to treat each other and our guests.
Respect Excellence Safety Sustainability Fun
Maintain and ensure buildings and equipment in assigned areas are in proper condition and all equipment is operating properly, efficiently and safely by following all state and federal codes, regulations, insurance carrier, and manufacturer requirements; performing daily inspections, light plumbing, carpentry, and drywall work to ensure safe operation and maintenance of buildings and equipment. Additionally maintenance technician will assist plumbers, HVAC technicians, carpenters, and electricians in keeping all components operational.
ESSENTIAL DUTIES (list in order of importance)
This position is responsible for the following “job results”.
Perform all prescribed maintenance and service on all equipment following manufacturers' requirements, federal and state requirements and insurance requirements.
Complete all required maintenance logs and records
Troubleshoot malfunctions quickly and efficiently to minimize downtime.
Assemble and test machines to verify correction of malfunction.
Inspect all equipment and buildings by observing, monitoring and adjusting equipment during operations.
Maintain historical records by ensuring that all maintenance information on all equipment and systems is recorded in compliance with company requirements.
Recording and documenting all work performed.
Complete, in detail, and turn in all work orders so that proper billing can be achieved.
Monitor and test equipment regularly and make aware the supervisor or manager when abnormalities are noted.
Refer to equipment technical manuals to ensure proper procedures are followed and proper settings are maintained.
Notify manager of any conditions or occurrences that may adversely affect the safety of operation or the quality of our guest experience.
Follow the terms of the contracts and agreements that Snowshoe maintains with individual homeowners' associations and individual homeowners' through the Snowshoe Rental Program.
Check inventory levels and notify supervisor or manager of any supplies needed.
Maintain technical and professional knowledge by reading trade publications, attending trainings, workshops, and communicate with peers at other Alterra properties. Read and understand operational manuals, employee handbook and manufacturer manuals.
Maintain safe and clean work areas at all times.
Follow the company safety policies and procedures as well as manufacturers' safety policies and procedures.
Attend company and departmental safety training meetings.
Use proper PPE (personal protective equipment).
Maintain proper dress code by wearing company uniform when on duty.
Conduct yourself in a friendly and courteous manner at all times and provide efficient, timely service to guests and staff.
Assist and instruct guests when asked as well as answering guest or staff concerns.
Assist other departments in their daily routine pertaining to the use of equipment.
Master the location of critical water, sprinkler, electrical breaker boxes and elevators shut-offs in case of emergency.
Familiarize yourself with basic Saflok operations and maintenance.
Maintain hot tub areas cleanliness and safety as well as open and close facility according to HOA agreement.
Troubleshoot propane fireplaces as requested by guests
Troubleshoot television problems as requested by guests
Maintain the safety and integrity of Saflok master key as well as hard key system.
This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.
EDUCATION & EXPERIENCE REQUIREMENTS
Education: High school diploma or GED
Experience: 2 years as a maintenance worker or similar vocational certification
QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS
Must have good communication, organization, people and mechanical skills
Experience in problem solving and troubleshooting
Knowledge of propane fireplaces and cable/satellite television systems
Specific Experience other than Maintenance Technician:
Understands business complexities and assumes responsibility for driving change
Leads employees or teams of employees to achieve goals
Guides employees through periods of change, even during difficult times or in the face of hard business decisions
Exhibits honesty, integrity in an environment of mutual respect and trust, core values, reliability
Is inquisitive and curious, always asking questions; Seeks new and/or different or ways to improve the business; Thinks outside the box
Is recognized by others (internally and externally) as being engaged in their role, and someone who can often see things that others have not
Inspires, motivates, develops, energizes, and creates engaged employees, with a solid record of employee retention
Demonstrates true passion for the job, the resort, and the company overall
Displays rigorous commitment to the environment, financial and safety of self, business, and inherent risks through stewardship.
Communicates clearly and appropriately - both orally and in writing
Responds to questions or requests in a timely manner
Conducts regular one-on-one and departmental meetings to ensure a good flow of information
Recognizes and rewards the achievement of his/her team and others; Ensures thank-yous are delivered
All communication is down home and strives to improve upon a high level of guest service in a friendly manner
Achieves high-quality business outcomes for the division as well as delivering good results that help the business overall
Meets or exceeds financial goals, budgets, forecasts
Creates successful strategies that produce results, but is also willing to accept responsibility for shortfalls when appropriate
Ensures a guest driven atmosphere and improves commitment to a service level that exceed our guests’ expectations
Takes steps to provide epic experiences that are wild, memorable and unexpected
Adapts and is flexible to changing business circumstances across a season, a fiscal year, and/or multiple years; Exhibits willingness to change
Adjusts budgets and reforecasts as needed across the year based on changing business needs
Exhibits flexibility in their thinking, will bend when needed, and will lobby others to change when necessary
Inspires a unified team through understanding was is required for successful, cooperative and fun team success
Any Alterra employee or volunteer who operates a company vehicle including cars, trucks, snowcats, snowmobiles, or heavy equipment is required to comply with the Alterra Driver’s Standards Policy. This policy also applies to employees or volunteers driving their personal vehicles for company business more than four times per month, averaging 30+ miles per trip. All drivers should receive a full copy of the Alterra Driver’s Standards Policy; if you have not – please contact your Risk/Safety or HR/EE Department.
PHYSICAL DEMANDS AND WORKING CONDITIONS
This position may be required to work evenings, weekends and holidays.
The primary physical environment in which this position works is out of doors with a high exposure level to cold, snow, wind, rain, bugs, sun, high altitude, extreme heights, lightning, etc...
The degree of strenuous activity within the job is considered to be high. Often lifting a weight of 50 pounds throughout the day is common.
Additional strenuous physical activity may include walking or hiking upon uneven, challenging terrain with heavy tools or equipment.
Exposure to: Chemicals required for cleaning, de-greasing, and painting Ultra Violet radiation from the sun enhanced through lack of atmospheric filtration at work altitude. Fumes produced in activities ranging from cleaning to painting to fabrication of metal products. Noise generated by snowmobiles, lift equipment, and tools may require hearing protection to be worn.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Snowshoe Mountain is committed to a drug free workplace and has an established drug testing policy. This job is identified as a safety sensitive position and you may be tested at random during your term of employment.
An Equal Opportunity Employer