Job Description
SCOPE AND ESSENTIAL RESPONSIBLITIES:
- Achieve volume, revenue, and profitability goals
- Appropriately staff and manage center talent and hold entire team accountable
- Implement and execute of all company strategies, programs, and communications
- Assure experiential needs of potential and actual clients are exceeded by appropriate team member(s)
- Advance the Center's operations by initiating, coordinating, following, and enforcing program, operational, and personnel policies and procedures
- Generate local marketing, lead generation, and staff pipeline
- Perform other reasonable duties as assigned
MANAGEMENT AND COLLABORATION:
- Manage the Center Team by holding employees responsible for their job duties and accountable to meet or exceed expectations while following HairClub policies and procedures
- Collaborate with Field Leadership and Corporate Departments to maximize profitability, meet or exceed goals, and motivate team
KEY MEASURES OF SUCCESS:
- Increase Center's Client Retention and Growth
- Meet or Exceed Total Center Revenue
- Meet or Exceed Center's Profitability Goals
- Meet or Exceed Improve Net Promoter Score ("NPS")
- Maintain Highly Engaged Workforce
QUALIFICATIONS:
- At least five (5) years of relevant management experience
- Relevant sales and long-term client relationship experience
- Experience with profit and loss statements ("P&L")
KEY COMPETENCIES:
- Hyper-focused on exceptional client experience
- Communicate effectively with all persons in the Company
- Build professional relationships
- Utilize superior organizational and time management skills
HairClub is an Equal Opportunity Employer
Education
High School
Posting ID: 599590345Posted: 2021-01-25