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                  Inbound Sales Supervisor

                  Cottleville, MO 63338
                  Full-time, Part-time
                  Similar jobs pay $33.18 - $66.39
                  Refer friends, get paid!

                  Job Description

                  The Spectrum Inbound Sales Supervisor is accountable for meeting and exceeding established sales goals for residential customers. This position reports to the Residential Inbound Sales Manager. The Supervisor is responsible for coaching and development of a team of Inbound Sales Reps in a fast-paced, quota-driven sales environment that is highly transactional and customer focused.

                  Actively and consistently support all efforts to simplify and enhance the customer experience

                  Professional and highly motivated with strong sales coaching and developmental experience in a fast-paced, dynamic Call Center Sales environment.

                  Develop new sales strategies within the call center to maximize opportunities

                  Oversee all daily sales activities of the Sales Representative Team.

                  Lead and guide the team in the attainment of revenue goals and performance metrics.

                  Monitor calls and performance stats and provide individual Sales Representative feedback.

                  Motivate, coach and mentor Sales Representative. Plan and lead team meetings.

                  Create, deliver, implement and manage individual Sales Representative Performance Improvement plans (PIPs) and Corrective Action Plans (CARs). Develop and maintain a positive sales culture.

                  Lead and guide the team in the attainment of marketing campaign goals. Partner with marketing department in the development, implementation and evaluation of marketing campaigns.

                  Monitor rep and team performance; conduct coaching.

                  Provide post-launch feedback to Sales Representative and marketing leadership.

                  Perform all staffing-related activities including recruiting, hiring, on-boarding, goal-setting, monitoring, measuring and coaching performance.

                  Conduct regular performance reviews.

                  Perform multiple administrative duties:
                  Create and manage Sales Representative work schedule.
                  Review and approve time-off requests and timesheets.
                  Review, reconcile and approve commission reports.
                  Approve customer credits.
                  Develop and maintain positive relationships with other departments: sales operations, field operations, marketing, product development, training and customer care.

                  Perform other duties as requested.

                  Skills/Abilities and Knowledge
                  Ability to supervise and motivate others
                  Ability to recruit, develop, maintain and optimize a team of sales professionals
                  Ability to communicate orally and in writing in a clear and straightforward manner
                  Ability to manage multiple projects at one time
                  Ability to prioritize and organize effectively
                  Ability to work independently and collaboratively
                  Ability to work with others to resolve problems, handle requests or situations
                  Ability to respond quickly to changing business needs
                  Ability to use personal computer and software applications (i.e. word processing, spreadsheets, etc.)
                  Knowledge of voice, data and television products and services
                  Ability to listen to and interpret the needs of the customer

                  High School diploma or equivalent
                  2+ years post high school education preferred

                  Related Work Experience
                  2-3 years: Inside Sales experience, commercial experience preferred
                  1-2 years: Supervisory experience preferred preferably in an inside sales capacity

                  WORKING CONDITIONS
                  Office environment
                  Exposure to moderate noise levels
                  Occasional travel as required
                  This position will include evenings/weekends

                  For more information on Spectrum's benefits, please click here.
                  Posting ID: 601191965Posted: 2021-01-21