NOTE: Hiring during COVID-19. This position is normally based out of our headquarters in Boynton Beach but due to the pandemic is temporarily remote for the next few months. All of our interviews are also being held remotely for the safety of our staff and candidates.
Are you looking for 100% coverage in health, dental, & vision insurance while receiving other excellent benefits?
Do you have a friendly, outgoing positive can-do attitude with exceptional communication & customer service skills? (similar to Disney/Ritz Carlton team members.)
Are your presently working out in the field but looking to transition into a 100% office-based environment to work with an incredible team of customer service agents?
Tech Service Today is a successful, well-established firm that provides IT, Telecom, and Cabling services all across the US and Canada. We service some of America’s best-known companies. Our success is predicated on providing excellent service and our service is predicated on great people. Due to our continuous growth, for future opportunities, we are seeking dynamic, highly-skilled, responsible, motivated, and driven technicians who are experts in Low Voltage Cabling, Networking, Fiber, VOIP/PBX, PCs, Help Desk & Customer Service that also has some experience coordinating and managing large external-facing IT Services projects. Please note, this position does not involve any fieldwork at our customer locations. You will be a part of our local customer support team aiding in the coordination of client solutions.
The positions with our company started out as temporary and quickly converts to a permanent role after 30 - 90 days. Once permanent the positions offer excellent benefits including 100% coverage in health, dental, & vision insurance, 401K plus match, company cell phone service, nationwide gym membership, and more.
Assist technicians in resolving issues via phone or electronically.
Draft cabling proposals from floor plans.
Provide Internal IT desktop, network, and phone support for IP based hardware.
Extensive email correspondence and notation of all interactions.
Ownership of projects assigned - responsible & accountable for the entire project from beginning to end
Responsible for scheduling, coordination, implementation, control, and completion of projects ensuring timelines are met and within budget.
Develop project proposals, statements of work (SOW), change management forms, and other project management best practices.
Notate and maintain meticulous records, attend daily status meetings, manage and respond to ticket queues of multiple projects at various stages of development.
Develop accurate and informed project schedules using the correct tools (i.e. Field Point, Salesforce, Excel, & Google Docs).
Estimate the technical resources and participants needed to achieve project goals.
Identify and resolve issues and conflicts within the project team and escalate as needed.
Identify and manage project dependencies and critical path.
Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
Assist in defining project success criteria and disseminate them to involved external and internal parties throughout the project life cycle.
Qualifications & Necessary Skills:
Strong DHCP and IP networking skills, WAP installs, routers, VOIP, PBX Systems configuration experience, PC skills supporting other desktop users including but not limited to re-imaging, BIOS work, loading, installing, and configuring drives, Windows 10, and more. Tier 2 level support experience for all of the above
Strongly preferred to have extensive in the field experience running, terminating, and labeling low voltage cabling, fiber optics cabling, and telecom cabling including but not limited to installations and terminations in Cat 5, Cat 6, Fiber optics, coaxial, CCTV systems.
Strongly preferred to have experience reading, interpreting, and drawing cabling & networking floor plans from service proposals requested.
Ability to build rapport with technicians & customers.
Excellent speaking skills: articulate and well-spoken.
Excellent written and grammatical skills
Strong troubleshooting and problem-solving skills.
Positive and professional demeanor.
Excellent multi-tasking skills.
Initiative & a drive to succeed.
Demonstrated attention to detail through project management related work. The accurate and timely notation is critical in this role.
Highly organized with great follow through both externally (customers and technicians) and internally (TST staff)
Highly accountable for meeting personal & team task deadlines in a timely manner
Experience in gathering requirements from users and facilitating the creation of technical requirements and specifications
Must be keen to learn and adopt new technology and principles
Superb analytical skills: both technical and process improvement-oriented.
Able to work both independently and as a team member
Must live nearby Boynton Beach, FL.
Low Voltage License Certification Strongly Preferred.
Fiber Optics Cabling License Strongly Preferred.
A+ Certification Preferred.
Network + Certification Preferred.
All job offers are contingent upon completion of a satisfactory background check &
employment check, and also execution of an employment non-compete/confidentiality agreement.
Equal Employment Opportunity: TST is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran’s status, disability, sexual orientation, or any other characteristic protected by law.