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              PT Member Service Representative (Teller) - Spanish Speaking Preferred

              Mountain America Credit Union
              West Valley, UT 84128
              Full-time, Part-time
              Refer friends, get paid!

              Job Description

              Please reference the schedule and minimum qualifications listed below before applying.

              If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.

              Job Summary

              At Mountain America, the Member Service Representative recognizes and meets member needs by providing quality service through transactions and cross-selling products and services in order to help our Members achieve their financial dreams.

              Job Description

              LOCATION

              West Valley Branch

              2958 S 5600 W
              West Valley, UT 84128

              SCHEDULE

              Part Time; Monday - Friday Hours will vary between 8:45am - 6:15pm; Rotating Saturdays 8:45am - 2:15pm

              *Flexibility needed 20 - 25 hrs./wk.

              To be effective, an individual must be able to perform each job duty successfully.

              Member Focus

              Bilingual English/Spanish Speaking preferred, but not required

              Builds and maintains relationships with Mountain America Credit Union Members by engaging in conversations in person and over the phone.

              Provides quality service by assessing, advising, and assisting credit union membership.

              Recognizes member needs and cross-sells products and services as needs arise through a consultation approach.

              Educates members about MACU products and services.

              Consistent focus on increasing member satisfaction and account retention.

              Expected to meet production goals as a representation to help our members.

              May follow up with member services on product referrals (e.g. warm calling).

              Uses lead lists to make outbound efforts (cold calling) to call existing membership to provide additional consultation on MACU products and services.

              Greets all members professionally.

              Cash Transactions

              Accurately maintains cash drawer.

              Accurately and efficiently processes transactions in accordance with established policies and procedures

              Assists in the opening and closing procedures of the branch

              Responsible for Branch Security which includes vault combinations, security codes, and member information.

              Other Responsibilities

              Represents the credit union in a professional manner, both in dress and in actions

              Keeps work area neat and clean

              Responds to email/voicemail/missed calls/other communication in a timely manner

              Actively participates and completes product knowledge courses

              Complies with all regulations as required by law.

              Performs other duties as assigned

               

              KNOWLEDGE, SKILLS, and ABILITIES

              The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

              Experience

              At least six months of customer service experience.

              Education

              High school diploma or equivalent

              Licenses, Certificates, Registrations, Trainings

              To be completed during the first 60 days:

              MSR Certification Package through the following:

              - Mountain America University Online Training Courses

              - MAU Teller Branch Checklist

              - MAU Products & Services

              - MAU Teller Follow-up Training

              - MAU MSR Sales Certification

              - MAU Annual Learning Plan

              - MAU Annual Products & Services

              - Everyone Is Your Customer training

              Computer/Office Equipment Skills

              Basic computer operating skills

              Beginner to intermediate skills in Microsoft Office (Outlook, Word, Excel)

              Type a minimum of 35 words per minute preferred

                PHYSICAL ABILITIES / WORKING CONDITIONS

                Physical Demands
                Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
                Ability to stand, walk, kneel and crouch occasionally

                Vision Requirements
                Close vision (clear vision at 20 inches or less)
                Distance Vision (clear vision at 20 feet or more)

                Weight Lifted or Force Exerted
                Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

                Environmental
                There are no unusually environmental factors

                Noise Environment
                Moderate noise (business office with computers and printers, light traffic)

                Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

                Posting ID: 601067763Posted: 2021-01-28