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Key Holder

Individually Owned and Operated Ace Hardware Store
27255 Detroit Rd, Westlake, OH 44145
Full-time, Part-time
Refer friends, get paid!

Job Description

About E&H Hardware Group LLC.
E&H Hardware Group was founded in 2011 by the Buehler Family of Wooster, OH. Previously they owned and operated 13 Buehler's Fresh Foods supermarket locations which included six integrated hardware stores. Their first hardware store was opened in Orrville, OH in 1959. Currently E&H Hardware Group owns and operates twenty-three Ace Hardware stores, all of which are located in Ohio.

We are proud to be affiliated with Ace Hardware Corporation based in Oak Brook, IL. Ace is a retailer-owned, national brand, in business since 1924 and recognized as America's premier hardware wholesaler.

We are looking for individuals who pride themselves by providing excellent customer service and building lasting relationships with our customers. Come share your knowledge of DIY home improvement and superior customer service skills

General Summary
Key Holder working in the Ace Hardware Department and responsible for providing general support for each of the Sections within the Department. This person's primary duties involve opening and closing the store, covering days-off, vacation, sickness or absence for the Ace Hardware Lead, stocking, pricing, rotation, inventory control, returns, seasonal promotions, scanner maintenance, cashiering, housekeeping, suggestive selling, and customer relations on the salesfloor. Secondary duties assume related activities as required or assigned.

Essential Duties & Responsibilities
Include the following. Other duties may be assigned.

Customer Service
•	Project a positive representation.
•	Greet customers entering and throughout the store. Thank customers by name, when possible, when they are leaving the store.
•	Project a friendly, outgoing demeanor; work well with customers as well as associates.
•	Clear customer checkout lines quickly and efficiently.
•	Answer and monitor all calls and pages promptly, courteously and effectively.
•	Communicate any problem or issue that requires management assistance.
•	Continually build product knowledge base and possess the ability to assist customers with store layout and product location.
•	Assist in pricing, stocking, marking and bagging of merchandise.

Register Operations
•	Follow all cash register transaction procedures.
•	Responsible for balancing of register drawer.
•	Adhere to any Store Support Center program or promotion that may require implementation at the cash registers.
•	Participate in store and Cashier meetings.

Front End Appearance and Upkeep
•	Keep the front end, including checkout areas and entrance doors neat and clean at all times. Face and dust front end.
•	Assist with keeping impulse counters stocked and faced, rotate fresh merchandise in as seasons change.
•	Ensure fresh ads are stocked in shopping carts at all times.
•	Ensure forms and supplies are stocked at all times.
•	Assist with decorating the front end according to the Store Support Center program.
•	Call for cart pickups when necessary.
•	Inform management when merchandise returns need to be put away.
•	Perform all other duties as assigned.

Education/Training
High School or GED equivalent. 

Experience
Retail background preferred
Knowledge of paint, outdoor power equipment, hardware, lawn and garden preferred

Physical Demands
Standing, walking, lifting (up to 25lbs) and climbing.

Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation.  The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling.  Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.

Requirements

Additional Info

Posting ID: 610585044Posted: 2021-03-05