Technical Support Manager The Technical Support Manager will be responsible for the oversight of a multi-location IT Help Desk. This will include assisting employees related to IT, working with vendors, and day-to-day management of servers and networks. Responsibilities Execute staff scheduling for full coverage including on-call support. Perform managerial duties related to Help Desk Staff including hiring, training, promoting, and evaluating performance. Monitor problem management database and follow up with assigned personnel to guarantee timely resolution of problems. Ensure that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the department Serves as the around-the-clock contact for all related support issues, providing advanced first level technology support. Resolves problem situations in a professional manner, with a high degree of tact. Qualifications Associates Degree in computer related field or an additional 2 yearsrsquo experience required. 5+ yearsrsquo Help Desk experience required. 2+ yearsrsquo Team Management experience required. Experience in the healthcare industry preferred. Experience with Active Directory, VMWare, and VOIP preferred. Understanding of user account maintenance. Advanced knowledge of Microsoft Operating System and desktop software. Experience supporting call center employees a plus. Advanced understanding of Information Technology Management principles and planning. MSCE preferred. Excellent company benefits including medical, dental, vision and 401k. Equal opportunity employer.
Posting ID: 597351223Posted: 2021-01-07