RESORT OVERVIEW, CULTURE AND VISION
Snowshoe is the premier destination for Mid-Atlantic and Southeast skiers, snowboarders and winter enthusiasts. We offer 257 acres of skiable terrain, 1500 vertical feet, 57 trails and the best snow around. Enjoy our world class events, cool mountain temperatures, beautiful vistas and 11,000 acres of unspoiled wilderness.
Our organizational values describe our shared beliefs, the principles important to our organization; how we want to treat each other and our guests.
Integrity Performance Environment Fun Collaboration
Employees will be responsible for life guarding the aquatics facilities Split Rock Pools and Shavers Lake at Snowshoe Mountain Resort during all operational hours.
This position is responsible for the following job results.
Ensuring the safety off all guests visiting the aquatics facilities, by being vigilant lifeguards with continued practices of life saving skills.
Each lifeguard will be responsible for a zone of protection, and must never break coverage of this area during their shift.
Shifting through lifeguard stations on a continuous rotation without breaking coverage of the zone of protection area.
Provide the appropriate life-saving skills to those in need of emergency care, through the skills taught to you in the Ellis & Associates International Lifeguarding Program.
Ensure all medical equipment, including trauma bags, AED’s, O2 Tanks, and ADA components are checked on a daily basis for proper use.
Ensuring all equipment and facilities are in good working order and visually appealing.
Soliciting business and guests through communication with community partners, internal
guests, marketing venues, and positiveword-of-mouth.
Using established service recovery guidelines and philosophies to accommodate guests.
Adhering to vehicle, equipment and facility maintenance schedules using daily checklists to monitor condition of equipment, facilities, and vehicles.
Adhering to department and company security policies, procedures and guidelines.
Complying with government requirements.
Reporting safety concerns to Group Manager, Director, or Resort Safety Committee.
Attending department, division and inter-departmental meetings.
Completing necessary duties required for the daily operation of the business such as, but not limited to doing laundry, answering phones, guest hospitality, setting up the beach area, landscaping duties, handy man work, being exposed to sunlight, working in variable weather conditions, lifting, swimming, and boating.
This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.
QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS
Lifeguard Certification (including First Aid/CPR/AED).
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Requires the ability to apply common sense, and understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to lift 50 lbs.
Ability to work outdoors, and in inclement weather conditions.
Ability to be in lake and pool water for extended periods of time.
Basic Computer Skills, including Microsoft Office
Experience: Previous lifeguard experience a plus but not required
Understands business complexities and assumes responsibility for driving change
Leads employees or teams of employees to achieve goals
Guides employees through periods of change, even during difficult times or in the face of hard business decisions
Exhibits honesty, integrity in an environment of mutual respect and trust, core values, reliability
Is inquisitive and curious, always asking questions; Seeks new and/or different or ways to improve the business; Thinks outside the box
Is recognized by others (internally and externally) as being engaged in their role, and someone who can often see things that others have not
Inspires, motivates, develops, energizes, and creates engaged employees, with a solid record of employee retention
Demonstrates true passion for the job, the resort, and the company overall
Displays rigorous commitment to the environment, financial and safety of self, business, and inherent risks through stewardship.
Communicates clearly and appropriately - both orally and in writing
Responds to questions or requests in a timely manner
Conducts regular one-on-one and departmental meetings to ensure a good flow of information
Recognizes and rewards the achievement of his/her team and others; Ensures thank-yous are delivered
All communication is down home and strives to improve upon a high level of guest service in a friendly manner
Proficient in use of technology to include Excel, Word, the Internet, desktop publishing and database management software programs. Is able to learn quickly those applications not known.
Achieves high-quality business outcomes for the division as well as delivering good results that help the business overall
Delivers highly accurate end-work product personally and through overseeing others
Able to analyze numbers and draw conclusions from statistical information
Meets or exceeds financial goals, budgets, forecasts
Creates successful strategies that produce results, but is also willing to accept responsibility for shortfalls when appropriate
Ensures a guest driven atmosphere and improves commitment to a service level that exceed our guests’ expectations
Adapts and is flexible to changing business circumstances across a season, a fiscal year, and/or multiple years; Exhibits willingness to change
Adjusts budgets and reforecasts as needed across the year based on changing business needs
Exhibits flexibility in their thinking, will bend when needed, and will lobby others to change when necessary
Inspires a unified team through understanding was is required for successful, cooperative and fun team success
Any employee or volunteer who operates a company vehicle including cars, trucks, snowcats, snowmobiles, or heavy equipment is required to comply with the Driver’s Standards Policy. This policy also applies to employees or volunteers driving their personal vehicles for company business more than four times per month, averaging 30+ miles per trip. All drivers should receive a full copy of the Alterra Driver’s Standards Policy; if you have not – please contact your Risk/Safety or HR/EE Department.
PHYSICAL DEMANDS AND WORKING CONDITIONS
This position may be required to work evenings, weekends and holidays.
The primary physical environment in which this position works is out of doors with a high exposure level to cold, snow, wind, rain, bugs, sun, high altitude, extreme heights, lightning, etc...
The degree of strenuous activity within the job is considered to be high. Often lifting a weight of 50 pounds throughout the day is common.
Additional strenuous physical activity may include walking or hiking upon uneven, challenging terrain with heavy tools or equipment.
Exposure to: Chemicals required for cleaning, de-greasing, and painting Ultra Violet radiation from the sun enhanced through lack of atmospheric filtration at work altitude. Fumes produced in activities ranging from cleaning to painting to fabrication of metal products. Noise generated by snowmobiles, lift equipment, and tools may require hearing protection to be worn.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Snowshoe Mountain is committed to a drug free workplace and has an established drug testing policy. This job is identified as a safety sensitive position and you may be tested at random during your term of employment.
An Equal Opportunity Employer