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    CONCIERGE & CLUB LEVEL STAFF

    Dimension Development Company

    1401 Rt 10 E, Whippany, NJ 07981
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                                CONCIERGE & CLUB LEVEL STAFF

                                Dimension Development Company
                                1401 Rt 10 E, Whippany, NJ 07981
                                Full-time, Part-time
                                Similar jobs pay $12.14 - $20.55

                                Job Description

                                This is the job description for CONCIERGE & CLUB LEVEL STAFF


                                JOB DESCRIPTION

                                Job Title: Concierge
                                Department: Front Desk
                                Company: Dimension Development
                                Reports To: Front Office Manager
                                Supervises: N/A
                                Job Description Date: May 1, 2014
                                Job Purpose: To improve guests experience while at the hotel by arranging for specific services and providing needed information.
                                Job Responsibilities:
                                1. Offers information pertaining to available services and facilities of hotel, points of interest, and entertainment attractions.
                                2. Furnishes information, makes reservations, and obtains tickets for guests to social and recreational events or for travel. Supplies guests with travel information, such as transportation rates, routes, and schedules.
                                3. Reports suspicious behavior of patrons to hotel security personnel.
                                4. Acts as host for morning coffee service.
                                5. Assists Administrative Assistant in duties such as authorizing credit applications.
                                6. Arranges for cleaning, laundering, and repair of guests' clothing and other items.
                                7. Handles all V.I.P. requests including ordering of products and turndown service.
                                8. Arranges for sending and receiving of packages.
                                9. Takes the initiative to greet guests in a friendly and warm manner.
                                10. Other duties as assigned.
                                Job Skills:
                                1. Carry out specific oral or written instructions, frequently following a simple routine.
                                2. Perform the same task over and over, frequently in the same way.
                                3. Assist guests by lifting and carrying guests belongings.
                                Job Qualifications: Describe the minimum qualifications needed to complete the job responsibilities.
                                Education HS Diploma or equivalent
                                Experience None required
                                Licenses/Certifications N/A
                                Management Activities: Check all that apply
                                Interview, select and train associates
                                Set and adjust associates' rates of pay and hours of work
                                Direct the work of associates
                                Appraise associates' productivity and efficiency for purpose of recommending promotions or other changes in status
                                Handle associate complaints
                                Discipline associates
                                Plan the work
                                Determine the techniques to be used
                                Apportion the work among associates
                                Determine types of materials, supplies, machinery, equipment/tools used or merchandise to be bought, stocked & sold
                                Control the flow and distribution of materials or merchandise and supplies
                                Provide for the safety and security of the employees or the property
                                Plan and control the budget
                                Monitor or implement legal compliance measures
                                Customarily and regularly direct the work of at least 2 or more full-time associates or their equivalent (1 full-time associate at 40 and 2 half-time associates at 20 hours each, are equivalent to 2 full-time associates).
                                Authority to hire or fire other associates, or makes suggestions and recommendations as to the hiring, firing , advancement, promotion or any other change of status of other associates are given particular weight.




                                Discretion & Independent Judgment: Answer all questions and provide multiple specific examples.
                                Question Answer (If yes, give multiple examples)
                                Does this position have authority to formulate, affect, interpret, or implement management policies or operating practices? No
                                Does this position have authority to commit the employer in matters that have significant financial impact? No
                                Does this position have authority to waive or deviate from established policies and procedures without prior approval? No
                                Does this position have authority to negotiate and bind the company on significant matters? No
                                Is this position involved in planning long or short-term business objectives? No
                                Does this position represent the company in handling complaints, arbitrating disputes or resolving grievances? No
                                Does this position have authority to make an independent choice, free from immediate direction or supervision or make decisions or recommendations that may occasionally be reviewed, revised or reversed? No
                                Physical Requirements: Indicate requirements that are representative of those that must be met to successfully perform the essential duties of this job. Working Conditions: Indicate the environmental aspects of the job.
                                Ability to speak and hear. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 10 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Continually works in normal office conditions and in close proximity to others.
                                Additional physical and visual requirements (check all that apply) Additional working conditions (check all that apply)
                                Identify and distinguish colors X Outdoor weather conditions
                                X Stand for long periods of time Extreme cold (non-weather)
                                X Walk extended distances Extreme heat (non-weather)
                                Lift/carry 6-25 lbs. X Wet or humid conditions
                                X Lift/carry 26-50 lbs. Near moving or mechanical parts
                                Lift/carry over 50 lbs. On high precarious places
                                Reach hands and arms in any direction X With fumes or airborne particles
                                Kneel and/or stoop repeatedly Near toxic or caustic chemicals
                                X Able to work overtime and irregular hours Near risk of electrical shock
                                X Near loud noises
                                In areas of strong vibration
                                Other______________________________

                                For HR Department Use Only
                                Final Job Title: Concierge Approved FLSA Status: Non-exempt
                                Approved Job Grade: Date Job Evaluated: May 1, 2014
                                I have been given the opportunity to review this position description and have discussed the requirements of the position with the hiring supervisor. I understand this position description represents the minimum performance requirements of the job.

                                Associate: ____________________________ Date: _______________

                                Supervisor: ____________________________ Date: _______________


                                Posting ID: 74301873Posted: 2020-02-19