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    Maintenance Technician

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                  Maintenance Technician

                  Snowshoe Mountain
                  Greenville, Greenville, NC 27834
                  Full-time, Part-time
                  Similar jobs pay $16.23 - $20.88
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                  Job Description

                  RESORT OVERVIEW, CULTURE AND VISION

                  Snowshoe is the premier destination for Mid-Atlantic and Southeast skiers, snowboarders and winter enthusiasts. We offer 257 acres of skiable terrain, 1500 vertical feet, 57 trails and the best snow around. Enjoy our world class events, cool mountain temperatures, beautiful vistas and 11,000 acres of unspoiled wilderness.

                   

                  OUR VALUES

                  Our organizational values describe our shared beliefs…what’s important to us as an organization; how we want to treat each other and our guests.

                  Respect          Excellence               Safety              Sustainability            Fun

                   

                  POSITION SUMMARY

                  Maintain and ensure buildings and equipment in assigned areas are in proper condition and all equipment is operating properly, efficiently and safely by following all state and federal codes, regulations, insurance carrier, and manufacturer requirements; performing daily inspections, light plumbing, carpentry, and drywall work to ensure safe operation and maintenance of buildings and equipment. Additionally maintenance technician will assist plumbers, HVAC technicians, carpenters, and electricians in keeping all components operational.

                  ESSENTIAL DUTIES (list in order of importance)

                  This position is responsible for the following “job results”.

                  Perform all prescribed maintenance and service on all equipment following manufacturers' requirements, federal and state requirements and insurance requirements.

                  Complete all required maintenance logs and records

                  Troubleshoot malfunctions quickly and efficiently to minimize downtime.

                  Assemble and test machines to verify correction of malfunction.

                  Inspect all equipment and buildings by observing, monitoring and adjusting equipment during operations.

                  Maintain historical records by ensuring that all maintenance information on all equipment and systems is recorded in compliance with company requirements.

                  Recording and documenting all work performed.

                  Complete, in detail, and turn in all work orders so that proper billing can be achieved.

                  Monitor and test equipment regularly and make aware the supervisor or manager when abnormalities are noted.

                  Refer to equipment technical manuals to ensure proper procedures are followed and proper settings are maintained.

                  Notify manager of any conditions or occurrences that may adversely affect the safety of operation or the quality of our guest experience.

                  Follow the terms of the contracts and agreements that Snowshoe maintains with individual homeowners' associations and individual homeowners' through the Snowshoe Rental Program.

                  Check inventory levels and notify supervisor or manager of any supplies needed.

                  Maintain technical and professional knowledge by reading trade publications, attending trainings, workshops, and communicate with peers at other Alterra properties. Read and understand operational manuals, employee handbook and manufacturer manuals.

                  Maintain safe and clean work areas at all times.

                  Follow the company safety policies and procedures as well as manufacturers' safety policies and procedures.

                  Attend company and departmental safety training meetings.

                  Use proper PPE (personal protective equipment).

                  Maintain proper dress code by wearing company uniform when on duty.

                  Conduct yourself in a friendly and courteous manner at all times and provide efficient, timely service to guests and staff.

                  Assist and instruct guests when asked as well as answering guest or staff concerns.

                  Assist other departments in their daily routine pertaining to the use of equipment.

                  Master the location of critical water, sprinkler, electrical breaker boxes and elevators shut-offs in case of emergency.

                  Familiarize yourself with basic Saflok operations and maintenance.

                  Maintain hot tub areas cleanliness and safety as well as open and close facility according to HOA agreement.

                  Troubleshoot propane fireplaces as requested by guests

                  Troubleshoot television problems as requested by guests

                  Maintain the safety and integrity of Saflok master key as well as hard key system.

                   

                   

                  This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

                   EDUCATION & EXPERIENCE REQUIREMENTS

                  Education: High school diploma or GED

                  Experience: 2 years as a maintenance worker or similar vocational certification

                  Requirements

                  QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS

                  Must have good communication, organization, people and mechanical skills

                  Experience in problem solving and troubleshooting

                  Knowledge of propane fireplaces and cable/satellite television systems

                   

                  Specific Experience other than Maintenance Technician:

                  LEADERSHIP

                  Understands business complexities and assumes responsibility for driving change

                  Leads employees or teams of employees to achieve goals

                  Guides employees through periods of change, even during difficult times or in the face of hard business decisions

                  Exhibits honesty, integrity in an environment of mutual respect and trust, core values, reliability

                  ENGAGEMENT

                  Is inquisitive and curious, always asking questions; Seeks new and/or different or ways to improve the business; Thinks outside the box

                  Is recognized by others (internally and externally) as being engaged in their role, and someone who can often see things that others have not

                  Inspires, motivates, develops, energizes, and creates engaged employees, with a solid record of employee retention

                  Demonstrates true passion for the job, the resort, and the company overall

                  Displays rigorous commitment to the environment, financial and safety of self, business, and inherent risks through stewardship.

                   COMMUNICATION

                  Communicates clearly and appropriately - both orally and in writing

                  Responds to questions or requests in a timely manner

                  Conducts regular one-on-one and departmental meetings to ensure a good flow of information

                  Recognizes and rewards the achievement of his/her team and others; Ensures thank-yous are delivered

                  All communication is down home and strives to improve upon a high level of guest service in a friendly manner

                  DELIVERY

                  Achieves high-quality business outcomes for the division as well as delivering good results that help the business overall

                  Meets or exceeds financial goals, budgets, forecasts

                  Creates successful strategies that produce results, but is also willing to accept responsibility for shortfalls when appropriate

                  Ensures a guest driven atmosphere and improves commitment to a service level that exceed our guests’ expectations

                  Takes steps to provide epic experiences that are wild, memorable and unexpected

                  FLEXIBILITY

                  Adapts and is flexible to changing business circumstances across a season, a fiscal year, and/or multiple years; Exhibits willingness to change

                  Adjusts budgets and reforecasts as needed across the year based on changing business needs

                  Exhibits flexibility in their thinking, will bend when needed, and will lobby others to change when necessary

                  Inspires a unified team through understanding was is required for successful, cooperative and fun team success

                  TRAVEL REQUIREMENTS

                  Any Alterra employee or volunteer who operates a company vehicle including cars, trucks, snowcats, snowmobiles, or heavy equipment is required to comply with the Alterra Driver’s Standards Policy. This policy also applies to employees or volunteers driving their personal vehicles for company business more than four times per month, averaging 30+ miles per trip. All drivers should receive a full copy of the Alterra Driver’s Standards Policy; if you have not – please contact your Risk/Safety or HR/EE Department.

                  PHYSICAL DEMANDS AND WORKING CONDITIONS

                  This position may be required to work evenings, weekends and holidays.

                   Mountain Environment:

                  The primary physical environment in which this position works is out of doors with a high exposure level to cold, snow, wind, rain, bugs, sun, high altitude, extreme heights, lightning, etc...

                  The degree of strenuous activity within the job is considered to be high. Often lifting a weight of 50 pounds throughout the day is common.

                  Additional strenuous physical activity may include walking or hiking upon uneven, challenging terrain with heavy tools or equipment.

                  Exposure to: Chemicals required for cleaning, de-greasing, and painting Ultra Violet radiation from the sun enhanced through lack of atmospheric filtration at work altitude.  Fumes produced in activities ranging from cleaning to painting to fabrication of metal products. Noise generated by snowmobiles, lift equipment, and tools may require hearing protection to be worn.

                  Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

                  Vision occurs continuously with the most common visual functions being those of near vision and depth perception.  

                  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

                   

                  Snowshoe Mountain is committed to a drug free workplace and has an established drug testing policy. This job is identified as a safety sensitive position and you may be tested at random during your term of employment.

                  An Equal Opportunity Employer

                  Posting ID: 546013281Posted: 2020-07-14