As a fast food restaurant manager you'll have ultimate responsibility for safeguarding the financial success of a specific outlet and maintaining the reputation of the company.
The role has a strong hospitality element, ensuring that the restaurant delivers high-quality food and drink and good customer service. However, you'll also undertake activities common to business managers within any sector, including overseeing:
- human resources
As a fast food restaurant manager, you'll be responsible for operational, financial and people management. You'll need to:
- organise stock and equipment, order supplies and oversee building maintenance, cleanliness and security
- plan and work to budgets, maximise profits and achieve sales targets set by head office
- control takings in the restaurant and administer payrolls
- recruit new staff, and train and develop existing staff
- coordinate staff scheduling and motivate and encourage staff to achieve targets
- ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations
- ensure high standards of customer service are maintained
- implement and instil in your team company policies, procedures and ethics
- handle customer complaints and queries
- implement branded promotional campaigns from head office, including the handling of point-of-sale promotional materials, or devise your own promotional campaigns
- prepare reports and other performance analysis documentation
- report to, and attend regular meetings with area managers or head office representatives
- establish relationships with the local community and undertake activities that comply with the company's corporate social responsibility programmes.
- Typical starting salaries for assistant manager level positions range from $32,000 to $40,000, rising to $45,000 with experience.
- As a general manager you'll typically earn between $32,000 to $40,000.
- Regional managers, overseeing several restaurants, can earn up to, and in excess of, $50,000.
Salaries depend on a range of factors, including the sales volume, your experience and location. As the environment is sales-target driven, you may receive a profit or performance-related bonus in addition to your salary.
General Managers are expected to work a minimum of 50 hours a week. Friday-Sunday are the busier days and attendance is necessary. Days are typically longer hours and we work the holidays. We are closed Thanksgiving Day and Christmas Day.
What to expect
- The environment is fast paced, with an emphasis on delivering good customer service in a limited time frame. You may spend a lot of time 'walking the floor', moving around on foot or standing. The work can therefore be both physically and mentally demanding.
- Although most managers are in charge of one restaurant, and are therefore mainly based at one site, you may be responsible for a number of outlets and have to travel between them.
- You will wear a company uniform and dress in accordance with appropriate health and safety requirements associated with food preparation.
You'll need to have:
- strong communication skills, tact and diplomacy
- the ability to lead and motivate teams and influence people
- self-motivation and ambition
- time managment
- enthusiasm and the ability to learn quickly
- good organisational skills
- energy and stamina, as well as resilience
- a results-driven approach to work
- decision-making and problem-solving skills.
Posting ID: 567172262Posted: 2020-08-09