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    Customer Service Representative ( Regency )

    Regency Furniture
    Sterling, VA 20163
    Full-time, Part-time
    Similar jobs pay $14.00 - $20.44
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    Job Description

    Job Description

    Regency Furniture is searching for a Customer Service Representative to provide our guest a 5 star customer experience. At Regency Furniture, our Customer Service Representatives promote quality customer service and maintain positive relationship with internal and external guest. We are a positive, team oriented environment with opportunities for growth. We offer Comprehensive Benefits (medical, vision, dental, paid vacation, 401k)!


    As a Customer Service Representative, you will:

    • Answer a high volume of calls 

    • Support sales staff by finalizing tickets quickly and efficiently 

    • Handle customer concerns in person and over the phone

    • Gain a thorough knowledge of policies and procedures 

    • Review and edit customer orders

    • Create and maintain various delivery and service data 

    • Dispatch drivers

    • Provide thorough explanation to customers about estimate times during the process (financing, policies, delivery, pick-up, etc.)

    • Provide reports

    • Schedule and close deliveries 

    • Assist with pricing, tagging, promotions and organization as needed 

    • Schedule service calls 

    • Make daily calls to customers (delivery updates/confirmations, pick-ups, thank you and follow ups)

    • Follow assigned schedule

    • Attend all require meetings


    As a Customer Service Representative, you must: 

    • Have a High School diploma or GED

    • Have the ability to work a retail schedule including weekends, nights and holidays

    • Have strong professional communication skills (bilingual is a plus)

    • Possess the ability to read, analyze, and interpret common publications related to field of expertise (sales & finance contracts, delivery orders, etc.) 

    • Ability to respond to common inquiries or complaints from customers or vendors

    • Ability to calculate figures (discounts, interest, commission, percentages, area, etc.)

    • Be able to lift/ move up to 25 pounds, regularly

    • Possess computer literacy (Microsoft Outlook, Work, Excel, and Windows) 


    Benefits of working for us! 

    • Medical, dental, vision, life insurance, disability benefits, including dependent coverage;· Paid vacation
    • Recognition and reward programs;
    • 401(k) retirement savings plan;
    • Generous employee purchase policy
    Posting ID: 579500368Posted: 2021-01-18