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                          CLUB Customer Service Outfitter

                          Cabela's
                          Dundee, MI 48131
                          Part-time
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                          Job Description

                          Position Summary: Providing world class customer service while ensuring a pleasant and productive shopping experience for all customers. Product experts of the CLUB program by properly providing and, presenting customers with the benefits of becoming a CLUB Member while executing account servicing, and other CLUB processes from start to finish. Other responsibilities include:
                          • Acquiring and activating new members
                          • CLUB sales
                          • Customer experience
                          • Peer coaching and influencing
                          • Regulatory compliance
                          Ability to consistently exceed customer expectations and show commitment to Bass Pro Shops' & Cabela's Core Values.

                          Essential Functions:
                          • Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
                          • Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabela's CLUB Member or provides current member with a unique and exclusive experience.
                          • Executes all Bass Pro Shops & Cabela's CLUB operational and compliance programs.
                          • Demonstrate products to customers.
                          • Knowledgeable of advertised sales.
                          • Responsible for helping meet metric goals and objectives for self and store.
                          • Responsible for keeping CLUB inventory accurate and keeping the CLUB Booth clean and organized.
                          • Provides full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications.
                          • Provides daily feedback and reports in a timely and accurate manner.
                          • Provides peer coaching, recognition, and support as a CLUB advocate and representative.
                          • Providing service to all areas of the store based on business need.
                          • All other duties as assigned by leadership.
                          Experience/Qualifications:

                          Minimum Degree Required: High School Diploma or Equivalent

                          Preferred Degree: N/A

                          Certificate(s) or License(s): N/A

                          Experience: 0 to 2+ Years Experience

                          Other Skills/Abilities:
                          • Must be able to read documents, printouts, reports, computer screens, and other written communication.
                          • Must be able to hear well enough to communicate with customers and co-workers.
                          • Must be able to stand and/or walk to assist customers on the sales floor, etc.
                          • Must be able to stock products at various racking levels, use step-stool or ladder, etc.
                          • Must be able to place product on/off conveyor, trucks, shelving, etc.
                          • Must be able to write, type, and use phone system.
                          • Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
                          Cabela's
                          Posting ID: 575914198Posted: 2020-09-30