FAQs

Before Applying

Right now, we are filling shifts in:

  • Washington, DC
  • Charlotte, NC
  • Dallas, TX
  • Orlando, FL
  • Richmond, VA
  • Virginia Beach, VA
  • Northern VA

We’re growing like crazy and have plans to add even more cities, so stay tuned to see if yours is next.

We’re looking for positive, outgoing and proactive personalities who are up for the challenge of learning something new at any moment. Snagajob Shifts mainly supports the food-service industry, but we also encourage those with military, retail or other customer-service-based experience to apply.

Snagajob Shifts does not guarantee any number of hours or shifts.

We do offer the chance for you to pick up shifts based on your availability.

When you get a shift invite, so do all other workers who have similar availability. The shift goes to the worker who accepts first. You can accept as many shifts as you’d like—up to 40 hours per week.

The simple answer is NO. You’re in control, so you work when you want to.

Snagajob Shifts does deactivate accounts after 90 days of inactivity. We can grant a Leave of Absence on a case-by-case basis (for example, you’re going back to school) by submitting an On Hold Request through the My Activity section on your Profile. You can contact your local Engagement Manager if you have any questions.

You’ll be able to select from a variety of roles including dish washing, food prep, customer service, register support, shelf stocking, event/catering setup and service, and more.

Snagajob Shifts currently supports many locally owned and franchised fast casual/fast food businesses, retailers, and event/catering businesses and is working hard to bring more businesses and opportunities to the mix. We also work with local nonprofits and volunteer groups as a way to give back to the community—but don’t worry workers still get paid, we simply foot the bill.

We work with businesses, giving them a way to request workers when they need them.

Then, we let you know when there’s a shift that matches your availability. Pick up the shifts that work for your schedule.

Shifts are first come, first served, so you make sure you act fast!

It starts when you fill out the application or submit an interest form—remember, the info you share here is what makes the first impression.

After a review, we will send you a link to complete a video interview. (See “So I’ve applied, now what?” under the “Filling Out an Application” section for more details about the interview process).

If you’re hired, you can start your on-boarding process right from your phone or computer. This is when you’ll build your profile, complete the new-hire paperwork, and learn about the Snag Work policies. Due to COVID-19, we will be temporarily checking I-9 documents remotely. You can schedule a virtual appointment by clicking this link. Please note this appointment will be conducted over the phone and not in person.

We’re looking forward to getting to know you! Put your game face on, bring your best to every conversation and show us why you’ll be an awesome member of the Shifts crew!

Yes. Snagajob Shifts participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you’re authorized to work in the U.S.

E-Verify Participation Poster 

You can choose from a variety of roles including dish washing, food prep, customer service, register support, shelf stocking, event/catering setup and service and more.

We work with locally-owned and franchised fast casual and fast food restaurants, retailers, caterers and event businesses, so there are plenty of different types of shifts to try. And we’re always working to bring more businesses into the mix.

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Filling Out an Application

It’s easy! Just fill out the application:

Apply to start picking up shifts

If you have the work experience we’re looking for, you’ll get a status update from our recruiting team to explain what happens next. All Shifts interviews happen through video recording software so that you can interview whenever and wherever you want. The full interview only takes about 20 minutes.

Your interview will be fairly informal, but come prepared to impress. You’ll be recording answers to a series of questions that help us get to know you better, and then playing a couple of games that assess skills like memory and problem solving abilities. We’re looking for motivated and enthusiastic workers, so this is your time to shine and stand out from the crowd.

All you need to participate in the interview is a smartphone or computer that has a webcam and mic (most smartphones and laptops do) – no fancy equipment required! And, don’t worry, if you don’t have access to a smartphone or computer with these capabilities, we can make special accommodations.

It starts when you fill out the application or submit an interest form—remember, the info you share here is what makes the first impression.

After a review, we will send you a link to complete a video interview. (See “So I’ve applied, now what?” under the “Filling Out an Application” section for more details about the interview process).

If you’re hired, you can start your on-boarding process right from your phone or computer. This is when you’ll build your profile, complete the new-hire paperwork, and learn about the Snag Work policies. Due to COVID-19, we will be temporarily checking I-9 documents remotely. You can schedule a virtual appointment by clicking this link. Please note this appointment will be conducted over the phone and not in person.

We’re looking forward to getting to know you! Put your game face on, bring your best to every conversation and show us why you’ll be an awesome member of the Shifts crew!

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Onboarding

You should get an invite through text or email, depending on the settings of your account. Be sure to check your SPAM folder for an email sent from “snagwork@t.snagajob.com” with the title “Welcome to Snagajob Shifts – Complete your profile.”

If you still don’t see it, please contact us to help you get set up.

 

We run background checks to protect our business partners, but we strive to be fair and reasonable with how a criminal record impacts our final decision to invite you to Snagajob Shifts. 

This check is required and comes at no cost to you. We provide every candidate access to their report through our third party partner, Checkr.

Once you give your consent, a background check typically takes 2-3 days to process. If you have a past charge on your record, it can take up to 2-6 weeks for your report to be finished.

You can check the status of your background check here.

If your report doesn’t surface a past conviction that Snagajob has concern with, we’ll move forward with your onboarding.

If your report surfaces criminal history that gives us a reason to be concerned, we’ll send you an email with a “Pre-adverse action notice” that will list the conviction(s) that we have deemed relevant to your potential with Snag Work. We’ll ask you to schedule a follow-up meeting with us to talk about it and we’ll evaluate all of the information on an individual, case-by-case basis that’s in line with the law and EEOC guidance.


If we don’t hear from you within 7 days of the “Pre-adverse action notice” email, we will make our hiring determination based on the information currently available to us.

Yes you can.

If you’d like to dispute the accuracy of the information in the report, please contact Checkr, the source of the information contained in the report, directly:

Checkr, Inc.

2505 Mariposa Street, San Francisco CA 94110

844-824-3257

https://checkr.com/applicant

Your checking account info is required so we can pay you for every shift that you work. After a manager confirms your hours, we pay you securely and directly into your account. Payday is weekly.


If payday falls on a bank holiday, workers may experience a delay in payment.

It’s up to you whether you claim a shift or not. For each shift you claim, you can review the requirements such as uniform guidelines. Some brands may require you to review training materials or pass a simple quiz (don’t worry, you can take it as many times as you need) to be able to work at their location.

When a business requests a shift at their location, all Shifts workers who have matching availability will get a text with a link to the shift details. When you claim the shift, the business gets a confirmation message and your basic info so someone will be waiting to welcome you.

We’re constantly adding more businesses to Shifts, so if you’re not getting any shift invitations, we recommend you adjust your availability in your profile settings.

You can also view all available shifts by logging in to the Shifts app directly.

Due to COVID-19, we will be temporarily checking I-9 documents remotely. You can schedule a virtual appointment by clicking this link. Please note this appointment will be conducted over the phone and not in person.

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Before a Shift

It’s all about the shift details:

What you’ll do on your shift, what to wear at your shift, the name of your shift manager – you want to be prepared and we can help! Click on “Details” next to an upcoming shift for all the info you’ll need.

Read the Description

Take the time to read the shift description. Occasionally, there are special requirements for the shift (such as age requirements, ability to lift a certain weight) or logistical information. So reading the description helps you know how to qualify, and what to expect!

Dress the part

Please take note of any uniform requirements. If you’re ever unsure if something will fly, please reach out to Snag or the Manager overseeing the shift, ahead of time, to check.

If you can give at least 48 hours notice, you won’t be penalized for dropping the shift. If you need to drop a shift within 48 hours from the shift’s start time, you’ll earn one strike.

Here’s how to drop your shift so others have a chance to claim it:

  • Log in to work.snag.co/ to view “Your Upcoming Shifts”
  • Select “Details” on the shift you need to drop
  • Tap the “Drop this Shift” button to cancel your shift

As part of the Shifts community, we hope you can act with respect and consideration for the businesses and workers in our network. Please make sure to give enough notice for everyone involved.

Be on time

Get started on the right foot by showing up on time, every time. If possible, try to hit that sweet spot of arriving 10-15 minutes early so you have time to park, put your stuff away and meet your manager and team.

According to the Professional Conduct Policy, being late will result in one strike. You are expected to call ahead if you’re running late. Failure to do so will result in one additional strike, so if you’re late AND you didn’t call ahead, you’ll earn two strikes total.

If you’re running late, please take the following actions:
  1. Immediately call the manager on duty for your shift, to tell them that you may be late.
    • If no one answers, you can try calling the business.
  2. Then, also, text the Shifts team at 804-220-9725 to say you’re running late to your shift, and tell us whether you’ve been able to warn the business. This keeps us informed.

If the manager asks you not to come in due to your tardiness you will not be paid for that shift, and you will receive one strike for being late.

Meet the manager

When you get to your shift, ask to speak with the manager on duty (their name will be in the shift details) and introduce yourself.

Be positive and proactive

Bring a “can do” attitude and treat others with respect. Always ask what else you can do or if you can pitch in anywhere else.

We appreciate your commitment to Snagajob, and want to respect the time you’ve set aside for your upcoming shifts.

Shifts Business Partners may cancel shifts up to 24 hours before a shift’s start time. In this instance, there’s nothing you need to do: when a shift is cancelled within this time frame you will not be paid.

However, if a Shifts Business Partner cancels a shift 24 hours or less before a shift’s start time you will receive payment depending on when the shift was cancelled. Payment is calculated as follows:

  • 50% of the expected shift payment if your shift is cancelled within 24 hours to 2 hours before the shift start time.
  • 100% of the expected shift payment if your shift is cancelled within 2 hours of the shift start time.

Being on time means arriving early enough so you’re ready to work at the shift’s start time. Typically this means 10-15 minutes early so you have time to park, greet your manager, and put away personal belongings.

According to the Professional Conduct Policy, being late will result in one strike. You are expected to call ahead if you’re running late. Failure to do so will result in one additional strike, so if you’re late AND you didn’t call ahead, you’ll earn two strikes total.

If you’re running late, please take the following actions:
  1. Immediately call the manager on duty for your shift, to tell them that you may be late.
    • If no one answers, you can try calling the business.
  2. Then, also, text the Shifts team at 855-317-9649 to say you’re running late to your shift, and tell us whether you’ve been able to warn the business. This keeps us informed.

If the manager asks you not to come in due to your tardiness you will not be paid for that shift, and you will receive one strike for being late.

Please do not work a shift if you have been diagnosed with COVID-19. Or if you have any of these symptoms:

  • Sore throat with fever
  • Jaundice (yellow color in white part of the eyes or skin)
  • Diarrhea / vomiting
  • High fever

Please do not work a shift in the food-service industry if you have been diagnosed with the following:

  • Hepatitis A
  • Shigella
  • Salmonella
  • Norovirus

In some instances medical clearance will be required to return to work.

 

 


Related article:

We are taking active measures to protect our workers against COVID-19 (coronavirus). Until further notice, we will be removing late drop strikes due to illness. As the situation evolves and we get new information, we may make additional updates to our procedures and will keep you informed.

Your wellness and food safety are really important to Snagajob and our business partners. You are highly advised to always do the right thing: do not work if you’re sick.

You will earn a strike if an illness causes you to miss or leave a shift early. When you know your illness will cause an issue, please contact the Shifts team and provide documentation (like a doctor’s note, if applicable) within 72 hours after the strike is received. We’ll evaluate all circumstances on a case-by-case basis.

Also, it’s important that you drop the shift as soon as possible so other Shifts workers can pick up the shift.

Check out the details

What you’ll do, what you should wear and the name of your shift manager are all available—just click “Details” next to your upcoming shift for all the info you’ll need.

Read the description

Take the time to read the shift description. Every now and then there are special requirements for the shift (such as age requirements, ability to lift a certain weight) or logistical information. Read the description to find out how to qualify and what to expect!

Dress the part

Please take note of any uniform requirements. If you’re ever unsure if something will fly, please reach out to your Engagement Manager or the manager overseeing the shift ahead of time to check.

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During a Shift

Be on time

Get started on the right foot by showing up on time, every time. If possible, try to hit that sweet spot of arriving 10-15 minutes early so you have time to park, put your stuff away and meet your manager and team.

According to the Professional Conduct Policy, being late will result in one strike. You are expected to call ahead if you’re running late. Failure to do so will result in one additional strike, so if you’re late AND you didn’t call ahead, you’ll earn two strikes total.

If you’re running late, please take the following actions:
  1. Immediately call the manager on duty for your shift, to tell them that you may be late.
    • If no one answers, you can try calling the business.
  2. Then, also, text the Shifts team at 804-220-9725 to say you’re running late to your shift, and tell us whether you’ve been able to warn the business. This keeps us informed.

If the manager asks you not to come in due to your tardiness you will not be paid for that shift, and you will receive one strike for being late.

Meet the manager

When you get to your shift, ask to speak with the manager on duty (their name will be in the shift details) and introduce yourself.

Be positive and proactive

Bring a “can do” attitude and treat others with respect. Always ask what else you can do or if you can pitch in anywhere else.

Being on time means arriving early enough so you’re ready to work at the shift’s start time. Typically this means 10-15 minutes early so you have time to park, greet your manager, and put away personal belongings.

According to the Professional Conduct Policy, being late will result in one strike. You are expected to call ahead if you’re running late. Failure to do so will result in one additional strike, so if you’re late AND you didn’t call ahead, you’ll earn two strikes total.

If you’re running late, please take the following actions:
  1. Immediately call the manager on duty for your shift, to tell them that you may be late.
    • If no one answers, you can try calling the business.
  2. Then, also, text the Shifts team at 855-317-9649 to say you’re running late to your shift, and tell us whether you’ve been able to warn the business. This keeps us informed.

If the manager asks you not to come in due to your tardiness you will not be paid for that shift, and you will receive one strike for being late.

Please do not work a shift if you have been diagnosed with COVID-19. Or if you have any of these symptoms:

  • Sore throat with fever
  • Jaundice (yellow color in white part of the eyes or skin)
  • Diarrhea / vomiting
  • High fever

Please do not work a shift in the food-service industry if you have been diagnosed with the following:

  • Hepatitis A
  • Shigella
  • Salmonella
  • Norovirus

In some instances medical clearance will be required to return to work.

 

 


Related article:

We are taking active measures to protect our workers against COVID-19 (coronavirus). Until further notice, we will be removing late drop strikes due to illness. As the situation evolves and we get new information, we may make additional updates to our procedures and will keep you informed.

Your wellness and food safety are really important to Snagajob and our business partners. You are highly advised to always do the right thing: do not work if you’re sick.

You will earn a strike if an illness causes you to miss or leave a shift early. When you know your illness will cause an issue, please contact the Shifts team and provide documentation (like a doctor’s note, if applicable) within 72 hours after the strike is received. We’ll evaluate all circumstances on a case-by-case basis.

Also, it’s important that you drop the shift as soon as possible so other Shifts workers can pick up the shift.

Examples of improper conduct include, but are not limited to:

  • not adhering to dress code and uniform requirements
  • improper food safety precautions
  • treating a customer or colleague with disrespect
  • giving away food or discounts without permission.

Remember, improper conduct strikes can be given at the discretion of the Shifts team for unprofessional behavior or a lack of preparedness. Please use good judgment at all times.

If you arrive on time for a scheduled shift and the manager on duty sends you home, cancelling your shift on the spot, please do the following:

  • Submit hours for the period that you were there (even if only 10-30 minutes).
  • Mention in your feedback what happened.
  • Text or email the Shifts team and include:
    • Your name
    • Date of the shift
    • Brand and location of the shift
    • Name of who you spoke with at the business. Hopefully it was the manager, but if not, please remember names.

If the business did not cancel the shift ahead of time, and we can verify you made no mistake about the shift location, date, and start time, you will be paid for the original shift length.

You should never leave a shift early without getting approval from the manager or a Shifts team member. If you do, you’ll receive an automatic three strikes. 

In most situations, the best thing to do is to try to work the full shift. However, if you do need to leave early, please:

  • Speak to the manager on duty first
  • Ask the manager if one of you can contact your Engagement Manager to try to find a replacement for you.

We expect you to make your best effort to stay until a replacement can be found for you.

If handled appropriately and professionally, leaving early with approval and cooperation from the manager and Snagajob will only result in one strike. We are taking active measures to protect our workers against COVID-19 (coronavirus). Until further notice, we will be removing late drop strikes due to illness. As the situation evolves and we get new information, we may make additional updates to our procedures and will keep you informed.

 


Please read this article to learn about a situation in which you were dismissed early from a shift.

On occasion, the shift manager may ask you to work longer hours. You DO NOT have to say yes; the decision is up to you.

If you decide to work later, just report the longer hours when you submit hours, and you’ll get paid for that extra time.

Regardless of the reason you were sent home early, please submit accurate hours reflecting the time you worked.

Whether or not you’re paid for the original shift length depends on the reason for early dismissal.

  • You’ll be paid for the FULL original shift length if a manager sent you home early based on factors unrelated to your conduct and/or performance, such as the following:
    • Job completed early
    • The business is sufficiently staffed
    • Business is slower than anticipated
    • A manager made a shift request by mistake
  • You will be paid ONLY for the hours you worked if you were dismissed early due to:
    • Improper conduct
    • Being unable to perform the job duties communicated in the shift description

 


Please read this article to learn about a situation in which you left a shift early out of your personal choice.

Snagajob Shifts has workers’ compensation insurance.

If you are hurt, please immediately tell the manager on duty. Then, you MUST report the incident immediately to the Shifts Team.

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After a Shift

Regardless of the reason you were sent home early, please submit accurate hours reflecting the time you worked.

Whether or not you’re paid for the original shift length depends on the reason for early dismissal.

  • You’ll be paid for the FULL original shift length if a manager sent you home early based on factors unrelated to your conduct and/or performance, such as the following:
    • Job completed early
    • The business is sufficiently staffed
    • Business is slower than anticipated
    • A manager made a shift request by mistake
  • You will be paid ONLY for the hours you worked if you were dismissed early due to:
    • Improper conduct
    • Being unable to perform the job duties communicated in the shift description

 


Please read this article to learn about a situation in which you left a shift early out of your personal choice.

Ratings

After your shift, you and the shift manager will rate the experience. If you liked the shift and the manager, give it a thumbs up!

If the shift manager gives you a thumbs down, you can’t pick up shifts at that business again. If you don’t want to work at a business, give a thumbs down and you won’t be matched there again.

Feedback

We want all workers to have a positive work experience at all of the businesses. Please submit honest feedback. We’ll be reading and keeping tabs! Shift managers will not see feedback you provide directly, and we’ll never attribute feedback shared with businesses to any specific Shifts workers.

When your shift is over, clock out and confirm your hours. Waiting to do this step later could delay your payment for the shift. Once a manager confirms your hours, your pay will be added to your total for that pay cycle.


If payday falls on a bank holiday, workers may experience a delay in payment.

If you get three strikes, your Shifts account will immediately be suspended until the issue is resolved. A suspension means you will be unable to use Shifts to pick up new shifts. We will also reserve the right to remove you from any upcoming shifts. 

After you’ve been notified of reaching three strikes, you have a 72-hour (3-day) window to provide an explanation to Snagajob before we proceed with a disciplinary review. Disciplinary reviews carry consequences up to deactivation from the network.

We’re willing to listen and take into account the circumstances surrounding any incident that resulted in strikes. Please be proactive in communicating any explanations or relevant documentation to the Shifts team as soon as possible to remain active in our network.

Examples of relevant documentation include:

  • hospital stay paperwork
  • doctor’s note
  • accident report
  • police report

 

You can communicate with the Snag Work team about strike(s) by:

Your Snag Work account: If you were reported as a no-show through the Shifts platform by the manager on duty for your shift, you can use the Shifts platform to explain what happened and upload any relevant documentation relating to the no-show.


Related articles:

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On Call Shifts

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Other

If you get three strikes, your Shifts account will immediately be suspended until the issue is resolved. A suspension means you will be unable to use Shifts to pick up new shifts. We will also reserve the right to remove you from any upcoming shifts. 

After you’ve been notified of reaching three strikes, you have a 72-hour (3-day) window to provide an explanation to Snagajob before we proceed with a disciplinary review. Disciplinary reviews carry consequences up to deactivation from the network.

We’re willing to listen and take into account the circumstances surrounding any incident that resulted in strikes. Please be proactive in communicating any explanations or relevant documentation to the Shifts team as soon as possible to remain active in our network.

Examples of relevant documentation include:

  • hospital stay paperwork
  • doctor’s note
  • accident report
  • police report

 

You can communicate with the Snag Work team about strike(s) by:

Your Snag Work account: If you were reported as a no-show through the Shifts platform by the manager on duty for your shift, you can use the Shifts platform to explain what happened and upload any relevant documentation relating to the no-show.


Related articles:

Snagajob Shifts is always looking for great people to join our network. If you know someone perfect for Shifts,  send them our way! We’ll thank you with our Worker Referral Program.

We truly value your feedback about Shifts! You can give us feedback at anytime through our contact form. We’ll get back to you in 24 hours.

You can contact us at anytime through our contact form. We’ll get back to you in 24 hours.

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