Night and Weekend Customer Experience Manager

Michaels is always accepting applications for Night & Weekend Customer Experience Managers!

Michaels Night and Weekend Customer Experience Manager part-time is enthusiastic and passionate about Creativity, People and Arts and Crafts. The Customer Experience Manager’s primary focus is customer engagement and is responsible for ensuring that an exceptional level of customer service is experienced by each customer. The Night and Weekend Customer Experience Manager will be scheduled to work nights and weekends and is responsible for front end management, product knowledge training, store events and serves as a Manager on Duty (MOD) when needed.

**PLEASE NOTE: This location may or may not be hiring at this time. Michaels Stores posts store-level hourly positions year round to ensure that they are able to quickly identify and select the most qualified applicant(s) once a position becomes available. If you apply for this position and it is not open at this time, Michaels Stores will maintain your application in their files for consideration as opportunities arise. Due to the large volume of applications a representative from Michaels Stores will contact you only if they are interested in pursuing you as an applicant.

Job Requirements include:

• High school education or equivalent.
• Passionate about Michaels products, delivering a high level of customer service and enhancing the customer experience.
• Prior experience in retail and knowledge of Arts and Crafts required.
• Must successfully pass background check.
• Willing and able to inspire customers in use of product.
• Proficient in basic math skills in order to perform cashiering functions.
• Excellent communication skills.
• Willing and able to be the model for extraordinary customer service and instills these values in associates
• Ability to actively engage customers through a high level of salesmanship to encourage additional purchases and gain trial of new and signature products
• Strong understanding of store operations, sales and merchandising techniques preferred
• Must be able to work a flexible schedule.

Share your passion and enthusiasm for all things creative. Let's make Michaels an exciting, World Class destination - a cultural center where inspiration happens every day!

Click “Apply Now” for this exciting opportunity today!