Restaurant Supervisor - Full-time

We have a full-time opening for a Restaurant Supervisor.

Must be able to work various shifts per week.

• Be authorized to work in the United States.

JHM Hotels has developed, acquired, owned, and operated hotels throughout the United States for more than 35 years. The company, headquartered in Greenville, SC, currently owns/operates 41 hotels with over 6,520 guestrooms, and over 1,100 associates located in the United States and India operating under such well regarded brands as Marriott, Hilton, Hyatt and Starwood. The company's mission statement shares this commitment with guests, associates and ownership. We seek people who are driven by our core values, strive for service excellence and will go the extra mile to provide our guests with a memorable experience. We are interested in attracting and investing in talented individuals, who are dedicated to their career, show integrity and strive for positive results.

The Hilton Garden Inn Atlanta Airport Millenium Center is looking for a dynamic and seasoned Restaurant Supervisor. The ideal candidate will possess 1-2 years of previous experience as a Restaurant Supervisor.  Hotel experience preferred.

The duties include but are not limited to:

Supervisory Responsibilities

Directly or indirectly supervises associates and supervisors. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws. Responsibilities include but are not limited to: interviewing, hiring, and training employees; planning, assigning, supervising and directing work; monitoring productivity and making improvements for increased service or productivity, setting deadlines and ensuring timely completion of work, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Major Responsibilities

• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing JHM Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.
• Understand and apply all hotel safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, get medical attention if necessary and contact GM or MOD. Responsible for making sure a Worker’s Comp or General Liability claim is filed within 24?hours.
• Maintains an organized and efficient Restaurant(s) or Outlet(s).
• Determines, communicates and monitors achievement standards and standards of performance on a timely basis.
• Demonstrate a working knowledge of all services and facilities of the hotel, as well as the local area to effectively assist guests.
• Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.

Essential Job Functions

• Must be able to work in a fast paced and customer service oriented environment; to perform duties under pressure and meet deadlines in a timely manner; to work as a part of a team as well as complete assignments independently; to take instructions from General Manager; to exercise problem solving skills and to interact with co?workers, General Manager, guests and the public in a professional and pleasant manner.
• Maintain communication with Chef. Understand menu prior to opening and is aware of changes during service. Understand timing of various items. Personally conveys any special requests to Chef.
• Be knowledgeable of all menu items, garnish, contents and preparation methods. Be prepared to answer any guest questions about the menu in a direct, concise way.
• Be knowledgeable of the wine list, cocktails and bar including wine selections
• Reports all incidents (compliments/complaints) to General Manager.
• Check food before serving it to the guest to ascertain that appearance, temperature and portions are correct.
• Controls operation of his/her restaurant. Insures proper execution of service between team members. Observe diners to respond to any additional requests. Manage the restaurant in an efficient timely manner.
• Responsible for printing new menus when needed.
• Complete opening/closing duties. Close server’s paperwork at the end of the shift. Responsible for his/her bank. All completed paperwork given to Night Audit. Responsible for insuring that checks are closed to correct account.
• Accountable for the beverage cost of the restaurant.
• Performs all duties in a safe manner and monitor those actions of others.
• Know hotel functions and special events.
• Assume Manager on Duty Responsibilities as necessary.
• Knowledgeable on computer terminal, POS System, E?time. Responsible for forecasting.
• Help servers when help is needed, by clearing tables, serving food, opening wine, etc.
• Responsible for preparing weekly work schedule and controlling labor cost for department.
• Complete weekly associate tip reporting.
• Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to ensure all laws are being followed.
• Responsible for maintaining guest relations charge log.
• Ability to work independently with little supervision.

EOE M/F/D/V

The Hilton Garden Inn Atlanta Airport Millenium Center is a registered participant of E-Verify.