Scheduling Coordinator

Scheduling Coordinator

Senior Helpers has an immediate need for a Part Time or Full Time Scheduling Coordinator.

Objective: To coordinate caregiver schedules and ensure client's needs are fulfilled.

Primary Responsibilities (including, but not limited to):

• Select, schedule, and coordinate caregivers based on assessment information and care plan information for new and existing clients.

• Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or "call outs" arise.

• Company schedule must be complete for the next business day/weekend before leaving for the day.

• Accept on-call duty averaging one-two weeks per month and as directed by the President.

• Contact clients on a periodic basis to receive feedback to ensure the service is meeting the goals outlined in the care plan.

• Respond promptly to any client complaints, document complaints, and review complaints with the Client Service Manager.

• Assist in the recruitment process, including monitoring staffing needs, interviewing applicants, and hiring applicants.

Qualifications:

• Minimum of one year in a staffing/scheduling position, preferably in homecare or home healthcare.
• Professional experience in the field of customer service.
• Familiar with a variety of the field's concepts, practices, and procedures.
• Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently.
• Knowledge of Soneto scheduling software is a plus
• Must have driver’s license and car.

Hourly wage will depend on experience and skill level, with benefits and quarterly bonuses also available.