Call Center/Customer Service/Inside Sales - Full-time

Now Hiring! We are a worldwide leader in outdoor power equipment. We have been around for 80 years and have very successfully grown our business. We have a state of the art facility that has led to being known for innovation and award winning products.

We currently offer: 

25 full time positions !

Shifts: Monday- Friday 8am-8pm and Saturdays from 10am-3pm or 12pm-5pm.

The pay is $10 per hour.

We offer advancement within the company based on attendance and performance.

1 week paid in class room training.

On site cafeteria with many options to choose from.

We are employee driven and are growing at a rapid pace.

 

Job Description:

Live Chat Representative

#1 Objective: The Live Chat Representative will work directly with customers through computer based web systems. They will provide accurate, technical guidance, sales, order completion, products/parts and information look-up, and website navigation in real-time by managing multiple websites and system applications. 

 

 

Duties include:

1. Deliver excellent customer service while managing multiple chat sessions simultaneously.

Provide accurate responses to questions regarding assembly,  operation and  maintenance of outdoor power equipment.

 

2. Utilize electronic parts look-up systems to assist customer in locating the correct part.

Manage customer inquiries by inserting links and standard text.

Guide Customers to appropriate self-help solutions. 

Provide responses for the retailer online forum Q&A

 

3. Assist customers with online purchases.

Use upsell and cross sell techniques to close sale

 

4. Provide basic technical assistance and troubleshooting assistance,

Review technical questions that would be found in the owner’s manual.

 

Skills required:

•Self-motivated customer service driven with a strong work ethic and the ability to work with minimal supervision.

•Proper use of professional business grammar and punctuation as well as excellent keyboarding skills.

•Ability to multitask in a fast paced environment.

•Advanced familiarity with electronic media and its applications.

•Ability to read and interpret documents such as owner’s manuals for operation, assembly, and basic safety procedures associated with various outdoor power equipment products.

•Intermediate to advanced computer knowledge.

•Strong problem solving capabilities and time management.

•Excellent customer service skills (Including but not limited to: friendly, courteous, and helpful)