Virtual Call Center Representative - Full-time / Part-time

This is an exciting opportunity to work telecommute with a fast-growing internet advertising company!

Must have a computer with Microsoft Office or OpenOffice and high speed DSL or cable internet connection that is hard-wired or directly connected to the modem via Ethernet cable. (Our dialer system does not accept a wireless connection and it is not recommended to have a wireless carrier.) Internet download speed must be over 2.0 MBPS and upload speed should be over 1.0 MBPS.

*Must attend our on-site 3 day training in Arlington Heights, IL (if hired)*

One of the many benefits of working at WCCC is the flexible scheduling. We prefer candidates who can work 25 to 39 hours per week. Special consideration may be made for qualified candidates who can commit to at least 20 hours per week. Call center hours: Monday Saturday, 9am 8pm CST/10am - 9pm EST, and Sunday 12pm 4pm CST/1pm - 5pm EST. Qualified candidates must be able to commit to a set weekly schedule.

Skills/Requirements:

Must be a resident of Illinois or Indiana

Must be over the age of 18

Above average computer and typing skills

Excellent communication skills and outgoing personality

Handle a large number of calls daily without losing enthusiastic voice and attitude

Have basic understanding of online marketing

Able to work in a scripted environment

Must be self-motivated and driven by personal success

Able to multi-task

Must possess positive, professional attitude and desire to help people

Able to download install software. If hired, you will need to download install a program that allows you to use your computer to make calls. You will also be required to download and use Firefox as a web browser.

Ability to delete cookies on your computer and take basic screenshots

Prior call center experience a plus

System Requirements:

Minimum Workstation Requirements:

Assumes the Virtual Call Center is the only application running on the agent workstation.
Processor: Intel Pentium IV 1500MHZ or greater, or equivalent (based on published benchmark results).
Memory: 1.0 GB or greater if using Windows 2000 or Windows XP. 1.5 GB or higher with Windows Vista and Windows 7.
Java Runtime Environment version 1.6.15+ (6.0). 32-bit version required for soft phone use.
Screen Resolution: 1024x768 or higher.
Some optional features require Microsoft Office 2003 or later.

Recommended (in addition to the requirements above):
Processor: Intel Pentium IV 2400 MHZ or greater, or equivalent (based on published benchmark results).
Memory: 2.0 GB or greater
Supported Web Browsers: Internet Explorer 7 or 8. Internet Explorer 8 is recommended; and Firefox 3.0+

A headset will be provided.

ABOUT WINDY CITY CALL CENTER, LLC.

We are growing our complimentary education referral service and we work with a number of colleges and universities nationwide. We are making outbound calls as well as taking inbound calls from potential students who have applied online to receive information on furthering their education. We match them with certain schools based on their area of interest.

We are looking to hire multiple part-time employees to fill positions for our virtual call center. Our reps call people that have indicated they are interested in getting information about furthering their education. We help them narrow down their options and select a school that is a good fit for them. We are NOT making unsolicited calls.

Why you should work for Windy City Call Center:
Legitimate, work remotely opportunity with a reputable BBB-accredited company (no startup costs associated!)
Competitive hourly rate, with eligibility for an increase after completion of 600 hours with satisfactory performance
Eligible to earn paid time off after completion of 600 hours
Paid training to ensure you will be successful in your role
Flexibility in work schedules and true work/life balance
Saving over $3,000 per year on not having to commute
Potential career advancement and performance incentives
Eligibility to join a 401(k) Plan

Corporate office: 125 S. Wilke Rd., Arlington Heights, IL 60005