Delivery Dispatch - Full-time / Part-time

MELT SHOP

Company Description

            Created in April 2011, Melt Shop is an up and coming fast casual restaurant specializing in serving high-end products, including our groundbreaking approach to recreating the world’s most famous sandwich, the grilled cheese. Our main location is based in Midtown Manhattan and has gained widespread notoriety by the press and customers alike, for our one of a kind variations of the grilled cheese, our hand-crafted milkshakes, and irresistible tater tots.

            Melt Shop is a small, yet rapidly expanding company. The work environment at Melt Shop is defined by it’s fast-paced, fun-loving, and entrepreneurial culture that encourages every team member to take initiative and grow with our company by providing feedback about their work experience and offering all that they can to improve both themselves and our restaurant.  We work hard as a team to constantly improve our company and we are looking for people who genuinely enjoy the food service industry and have a passion for providing excellent customer service.            

            At Melt Shop every position in our operation is important and each employee equally affects the outcome of our product, contributing to our customers’ experience. Working at Melt Shop you will find that our team of employees is very tightly nit and each employee works side by side to help each other reach success. Working at Melt Shop is unlike any other job, in that, once you are employed here you become part of a team that is striving for success.

            Melt Shop was designed to be a multiunit concept and is growing at a rapid pace. We currently have two stores open, with a third under construction. Our first two restaurants are currently located in Midtown Manhattan at, 601 Lexington Ave and in the heart of Chelsea on 26th Street. We are currently in need of more great leaders to join our amazing team and take part in the growth of a great original concept. 

Delivery Dispatch

• The delivery dispatcher is responsible for receiving and recording all delivery orders via phone and/or seamless web. This dispatcher is responsible for putting all delivery orders in the POS system, bagging delivery orders, checking all orders are correct and dispatching delivery personnel. Must ensure all orders are complete and of high quality

Essential Duties And Responsibilities

• Receive all delivery phone calls during operating hours.
• Place all individual or small group delivery orders in the POS system
• Log all customer contact and order information - follow checklist for information to be collected
• Ensure all delivery orders are correct and bagged properly.
• Include proper utensils, napkins, and condiments in each bag
• Organize and dispatch all delivery personnel
• Ensure all cash transactions are properly accounted for
• Ensure all deliveries are properly received and communicate to General Manager if any orders are inaccurate.
• Stock and clean station
• Ensure all deliveries were properly delivered
• Ensure customer satisfaction

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty to Melt Shop’s standards. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience

• Must have at leas one year of similar experience

Knowledge

• Customer and Personal Service - knowledge of proper communication, quality standards for service, store policies regarding customer interaction, assessment of customer needs and customer satisfaction
• Directions - have general knowledge of the metro area and extensive knowledge of the delivery radius 
• Mathematics - knowledge of simple math and it’s application to receiving and disbursing cash
• English - Knowledge of the structure and content of the English language

Skills

• Speaking - Talking to others to convey information effectively
• Critical Thinking - Using logic to determine best possible route given present circumstances
• Service Orientation - Actively look for ways to help customers; Do not force or insist customer to pay extra tips
• Time Management - Make timing the main priority; effectively manage own time and time of others.
• Judgment and Decision Making - Considering the relative costs and benefits of taking certain routes under time constraints and choose the most appropriate one

Other

• Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
• Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Integrity - Job requires being honest and ethical.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor, policy and company management.