Housekeeping Room Inspector - Full-time / Part-time

Housekeeping Room Inspectors are lead positions that ensure that room attendants meet all compliance and performance standards and customer service needs. They inspect to ensure guest rooms meet cleanliness expectations. Housekeeping Room Inspectors responsibilities include but are not limited to coordinating and conducting training at the different properties.

ESSENTIAL DUTIES AND RESPONSIBLITIES

• Record inspection results
• Resolve customer complaints
• Coordinate training schedule according to hire and training demands
• Conduct new employees orientation and training
• Manage employee schedules and attendance to ensure adequate staffing
• Develops strong relationship with field operations team to identify gaps within the learning process
• Coordinate the logistics around employee development and learning programs
• Produce learning and development reports relative to initiatives
• Multi-tasks, establishes priorities and communicates well with others
• Ability to perform all duties as instructed
• Follows all required safety and standard operating procedures
• Follow all company and regulatory policies, procedures and standards of conduct

Work Environment

Trainer/Inspectors work indoors. The work can be physically demanding.  Physical strength and stamina are required. They must be able to perform their duties without getting overly tired.  Trainer/Inspectors spend most of their day on their feet, stooping, bending, and stretching, and sometimes lifting heavy objects.  It is important these tasks be performed diligently or sprains and back injuries can occur.

Training

Almost all employees hired or assigned to this position receive some training from their supervisors or more experienced workers.  Trainer/Inspectors learned, and therefore can train, basic customer service and safety procedures and formal techniques.  They learn how to help new hires acclimate.  This is instrumental in helping employees establish a personal rapport with other staff and guests.

Advancement

Advancement opportunities are often limited to those who remain on the job for a long period of time. After gaining experience, some Trainer/Inspectors advance to a variety of opportunities that include supervisory opportunities.

Skills and Specialized Knowledge

Customer service skills.  Inspector/Trainers interact with persons in the hotel, employees and management may need to respond to questions about quality of the service and protocol for handling situations.

People skills. Inspector/Trainers are friendly, tactful, and attentive when dealing with their colleagues.

Detail oriented.  Inspector/Trainers must be focused continually surveying the assigned areas as well to ensure areas are clean, orderly and safe and meet client and company training standards.

Teamwork. Inspector/Trainers must work well with their colleagues to ensure that customers receive prompt service.

Listening skills. Inspector/Trainers must be good listeners. They must listen patiently to the points being made, wait to speak until others have finished, and ask appropriate questions when necessary. 

Speaking skills. Communicating clearly is essential for Inspector/Trainers because much of their job involves conveying information verbally. 

To perform the job successfully an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.

JOB REQUIREMENTS

• Must meet company and hotel hire requirements
• Bilingual: preferably fluent in English, Spanish and another language a plus
• Minimum1 year housekeeping and training experience to start in this role
• Ability to engage diverse audiences
• Ability to travel when necessary
• A keen eye for detail is a desired trait
• Must be able to work independently without constant supervision
• Able to perform all duties as instructed
• Able to apply common sense understanding to carry out detailed written or oral instructions
• Must be able to communicate effectively
• Must meet company and hotel grooming standards
• Must wear slip resistant shoes to avoid slips and falls
• Must have reliable transportation
• EXPERIENCE NEEDED

Education and Experience

High school diploma or GED preferred

Experience working in the hotel industry

Work Schedule

Must be able to work a flexible schedule; morning and evening shifts, weekends and holidays

Report to work on schedule dates and time and maintain a responsible attendance record

Rewards

• Competitive pay
• Eligible to participate in the health benefit program
• Upward career growth
• The opportunity to play an integral role in the growth of the business.