Call Center Representative

The Travel Corporation is a highly successful international travel group with over 25 award-winning brands. These include luxury hotels and boutique river cruise ships, niche tour operators and other leisure interests. Our guiding principle is one of providing the most enjoyable, enriching travel experience for its customers across the globe.

Our Company is family-owned and has been in business for four generations over nine decades. The Group maintains an uncompromising commitment to offering the highest standards of product integrity, outstanding service and leisure experiences. We serve over one million customers per year, and are dedicated to providing them with excellent service, value and quality in every one of our businesses. Each brand is strategically positioned and is clearly differentiated in its market sector. These brands are seen as market leaders in their respective niches.

Since we are privately-owned and financially independent, the company takes a long-term vision and strategy with our brands, with an ethos of attention to detail in all aspects of our business. Operating in 60 countries, on five continents, with over 35 offices and more than 4,000 team members, the multi-cultural vibrancy of our global business ensures a robust and dynamic future.

Call Center Representative

Handles incoming customer sales/service inquiries and uses Company resources to provide complete and accurate responses within the Call Center environment.

Duties and Responsibilities

• Answers incoming telephone calls and match product with customer's needs.
• Uses customer service and sales skills to optimize the opportunity of each customer contact.
• Identifies, researches, and resolves issues to the customer's satisfaction.
• Ensures accuracy in every aspect of each customer transaction.
• Maximizes opportunities to up-sell and participate in Call Center initiatives for increased effectiveness.
• Participates in individual and team trainings and meetings to ensure knowledge is up-to-date.
• Maintains accurate and up-to-date knowledge of Company products, policies, and procedures related to the job.
• Schedules, assigns, or acts on any required customer follow-up in accordance with Call Center guidelines.
• Works in a team environment to achieve individual and Company goals.
• Uses multiple computer applications and telephone technology to process customer transactions.
• Upholds and adheres to Company policies and procedures in all aspects of the job.
• Adheres to work schedule as planned.
• Other duties as required and assigned.

Qualifications

• SUCCESSFUL CANDIDATES WILL HAVE:
• A High School Diploma or GED equivalent
• 1+ years of Customer Service and/or Sales experience (previous call center and/or travel experience preferred)
• Strong verbal communication, interpersonal, and organizational skills
• A smile in your voice and the ability to retain and organize large volumes of changing information
• Computer literacy and ability to navigate multiple applications simultaneously in a Windows environment
• Microsoft Office knowledge including Word, Excel, and Outlook
• The ability to maintain a high level of competency on the Internet
• Strong ability to multi-task and prioritize in a fast-paced environment
• Commitment to attending an intensive in-house training program
• Ability to work on the weekends