SPA Manager - Full-time

Job Title: SPA Manager/ Murad Ambassador

Location:   Mountain View

Reports to: SPA Director

General Description:

The SPA Manager/ Murad Ambassador is proficient in Massage Envy business model & Murad products. Accountable for membership & product sales, merchandising, and promotional support.  Accountable for Productivity Expectations in terms of sales goals and new customer acquisition.

Primary Job Functions:

• Knowledgeable in Massage Envy Business model & service offerings that include Massage & Murad signature facials
• Proficient in Murad product features and benefits
• Understands and executes the Murad promotional calendar with sales personnel
• Point of reference for all sales personnel. Lead & Sell by example
• Understanding consumer requests and needs
• Promoting Skin Scanner consultations, and ensure process is followed
• Comfortable to make product recommendations based on customer concerns
• Merchandises retail shelves, manage inventory & creates promotional stories, according to Merchandising guidelines
• Plans and executes special events. Host briefing and debriefing sessions with Sales team
• Must be flexible, attend and support Special Events when required.
• Attend Massage Envy & Murad Education training
• Communicate with relevant Massage Envy & Murad personnel in sales & education
• Develop a game plan to recoup and sales shortfall and stat on track towards Murad sales targets
• Ensure Client History management process is effectively implemented with the Esthetician team
• Help management in recruiting, training & managing sales staff to the team

Attributes:

• Portray a Professional Image through well groomed, professional appearance and follow Massage Envy Spa and Murad Image Guidelines with Excellent communication, selling & training skills.  Passionate & enthusiastic about Murad
• Ability to work well with and motivate others
• Ability to develop and maintain relationships, strong interpersonal skills
• Ability to follow through & consistently perform at the highest standards
• Ability to motivate others
• Good organizational skills,  ability to prioritize and maintain daily/monthly calendars
• Flexibility in scheduling to meet business needs
• Ability to work autonomously,

Education Requirements:

• 2 years college or Bachelor ‘s degree preferred
• Esthetic License preferred

Compensation:

• Base pay (hourly) based on experience plus Commission & Bonus based on goals.