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Customer Service Representative - Part-time
| Hours | Part-time |
|---|---|
| Location | 11816 Inwood Road Dallas, Texas |
About this job
Description:
- Responsible for assisting customers with all store services and products.
- Packing and shipping via national carriers.
- Operate the point-of-sale system, copiers/printers, rental computers, and other store equipment.
- Must be able to lift at least 65 pounds.
- Other duties as assigned.
Qualifications:
- Exceptional customer service skills
- Previous customer service or sales experience in a retail environment preferred
- Ability to translate customer requirements into final products or services
- Assist in handling customer complaints and problems in a professional manner
- Multi-tasking - must have the ability to simultaneously process multiple tasks
- Effective verbal and written communication skills
- Strong attention to detail
- Outstanding time managment and organizational skills
- High School diploma or equivalent required
- Valid driver's license required
- Proficient with Microsoft Office applications, Windows operating system, and other computer hardware and software
- Ability to work flexible hours
Responsibilities:
- Assist customers with shipping and packing services, printing estimates and orders
- Assist customers with their product and service needs in person, through e-mail and by phone
- Process customer sales through the point-of-sale system
- Up-sell, cross-sell, and actively participate in marketing and promotional initiatives
- Open and close cash register and store
- Assist mamagement with maintaining, ordering, and stocking inventory
- Maintain the store consistent with established standards
- Interact with couriers, vendors, and store staff
- Sort and deposit mail in private mailboxes
Requirements:
- Must be able to stand behind a sales counter for extended periods of time
- Must be able to lift at least 65 pounds
- Must be able to communicate clearly with customers by phone and in person
- May be required to operate a motor vehicle
- Must be dependable, reliable, responsible, and disciplined
Strongly Preferred:
- Positive verifiable previous experience with UPS, FedEx, DHL, LSO, Post Office, or mail center (starting wage will be higher with proven applicable commensurate experience)
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