Satellite TV Installation Trainer - Full-time / Part-time

Summary:

DISH supports more than 150 DISH In-Home Services (IHS) offices that deliver DISH products and services to customers across the country. The IHS organization encompasses thousands of talented and dedicated employees who serve in roles including Technicians, Resource Planners, Analysts, Training and Quality Assurance Reps and Management to deliver the industry's best products and services.

Job Duties and Responsibilities:

Satellite TV Installation Trainers develop, plan, coordinate, and deliver training and development programs designed to meet organizational needs for staff level employees. He/She is accountable for the progression of the staff in meeting and exceeding customer expectations and workmanship. Other responsibilities include:

• Participates in needs analyses studies to assist Training Managers on the training needs within organization.
• Partners with management to identify specific work situations and skills requiring employee improvement, such as, better understanding of policies, procedures, regulations, technologies and human relations.
• Formulates teaching outline and determines instructional methods such as individual education, group instruction, lectures, demonstrations, conferences, meetings, and workshops.
• Selects teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and resource materials.
• Executes testing and evaluation procedures to be used at completion of courses.
• Conducts training sessions covering specified areas such as, on-the-job training, use of computers and software, customer service, sales techniques, health and safety practices, public relations, refresher training, promotional development, upgrading, and leadership development.

Skills - Experience and Requirements:

A successful Satellite TV Installation Trainer will have the following:

• Bachelor's degree from four-year college or university; and one year of related experience and/or training; or equivalent combination of education and experience.
• Ability to effectively interact with all levels of organizational staff.
• Competencies include excellent presentation/facilitation, organizational, analytical, interpersonal and written/oral communication skills.
• Flexible, innovative and the ability to manage responsibilities and priorities in a fast-paced, growth-oriented and time-critical environment.
• Travel is required.