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Manager, Design Curriculum - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | WARWICK, RI East Greenwich, Rhode Island |
About this job
As America's Un-carrier, T-Mobile US, Inc. (NYSE: 'TMUS') is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 43 million wireless subscribers and provides products and services through 70,000 points of distribution.
Manager, Sales Curriculum Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.*Build partnerships and work collaboratively with Field Leadership and Sales Trainers to gain insight into strengths and gaps in performance, and recommend effective training solutions that help deliver business results. Schedule and conduct store visits with all manager levels and regularly participate in conference calls and business meetings with Field Leadership. Training solutions will vary based on the business situation and may include in-the-moment coaching, informal learning experiences, and formal training initiatives*Participates on internal project teams as assigned, providing relevant field feedback on training content, modality and plans. Support Enterprise Training priorities by making recommendations that close performance gaps and drive revenue. Provide the Sales Trainers regular project updates. Demonstrates leadership within the team by taking on additional responsibilities outlined by the Senior Manager (project lead, special training projects, subject matter expert).*Manages T-Mobile Training Initiatives for their respective area. Work collaboratively with leadership to develop training plans that align with existing business operating plans. Ensures the support of existing content development process to create tools and new learning solutions.*Communicate timely and effectively to Field Leadership and Sales Trainers about training initiatives including expectations, timing and adoption of behaviors that drive performance. Communicates effectively with all field and support partners to ensure high quality development of tools and resources to support the frontline. Contributes to the training teamGÇÖs success by sharing experience and best practices with their manager, peers and key partners. Collaboratively work with leadership to develop reinforcement and sustainment activities for implementation by frontline leadership.*Collaborate with Sr. Manager of Field Operations (SFOM) to ensure high quality training delivery at all times by coaching facilitation best practices to both SFOMs and Sales Trainers including the design and implementation of any necessary tools for professional development. Collaborate with SFOM in a development plan for Sales Trainers that includes: Leadership, Consultative and or Facilitation skills as needed.*Able to understand and navigate the organizational dynamics in such a way that creates and sustains a strong partnership at all levels of the organization.
*5-7 years of retail or related leadership experience*3+ years professional training experience*Understanding of performance management and coaching techniques.*Working knowledge of Adult Learning Principles*Able to Indentify and confirm the specific factors beyond training that contribute to a change in performance.*Able to manage group or individual conflict*Proven ability to facilitate learning to a diverse audience with a variety of leadership and learning styles*Able to read, analyze and discuss possible action plans based on business performance metrics*Working knowledge of Microsoft applications, Word, Excel, PowerPoint and Outlook.*High School Diploma/GED.
Manager, Sales Curriculum Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.*Build partnerships and work collaboratively with Field Leadership and Sales Trainers to gain insight into strengths and gaps in performance, and recommend effective training solutions that help deliver business results. Schedule and conduct store visits with all manager levels and regularly participate in conference calls and business meetings with Field Leadership. Training solutions will vary based on the business situation and may include in-the-moment coaching, informal learning experiences, and formal training initiatives*Participates on internal project teams as assigned, providing relevant field feedback on training content, modality and plans. Support Enterprise Training priorities by making recommendations that close performance gaps and drive revenue. Provide the Sales Trainers regular project updates. Demonstrates leadership within the team by taking on additional responsibilities outlined by the Senior Manager (project lead, special training projects, subject matter expert).*Manages T-Mobile Training Initiatives for their respective area. Work collaboratively with leadership to develop training plans that align with existing business operating plans. Ensures the support of existing content development process to create tools and new learning solutions.*Communicate timely and effectively to Field Leadership and Sales Trainers about training initiatives including expectations, timing and adoption of behaviors that drive performance. Communicates effectively with all field and support partners to ensure high quality development of tools and resources to support the frontline. Contributes to the training teamGÇÖs success by sharing experience and best practices with their manager, peers and key partners. Collaboratively work with leadership to develop reinforcement and sustainment activities for implementation by frontline leadership.*Collaborate with Sr. Manager of Field Operations (SFOM) to ensure high quality training delivery at all times by coaching facilitation best practices to both SFOMs and Sales Trainers including the design and implementation of any necessary tools for professional development. Collaborate with SFOM in a development plan for Sales Trainers that includes: Leadership, Consultative and or Facilitation skills as needed.*Able to understand and navigate the organizational dynamics in such a way that creates and sustains a strong partnership at all levels of the organization.
*5-7 years of retail or related leadership experience*3+ years professional training experience*Understanding of performance management and coaching techniques.*Working knowledge of Adult Learning Principles*Able to Indentify and confirm the specific factors beyond training that contribute to a change in performance.*Able to manage group or individual conflict*Proven ability to facilitate learning to a diverse audience with a variety of leadership and learning styles*Able to read, analyze and discuss possible action plans based on business performance metrics*Working knowledge of Microsoft applications, Word, Excel, PowerPoint and Outlook.*High School Diploma/GED.
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