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in Lake Buena Vista, FL

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About this job



Housekeeping Floor Supervisor is responsible for supervising, directing and assuring the completion of all housekeeping tasks assigned to room attendants and housepersons and maintaining IHR's high standards of cleanliness.

Interstate is an EEO/AA/M/F/D/V employer.



Education & Experience:


High School diploma or equivalent required.

College course work in related field helpful.

Previous supervisory responsibility preferred.



Physical requirements:


Flexible and long hours sometimes required.

Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Ability to stand during entire shift.



Mental requirements:


Must be able to convey information and ideas clearly.

Must be able to evaluate and select among alternative courses of action quickly and accurately.

Must routinely meet deadlines.

Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.

Must be able to multi task.

Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.

Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.

Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.

Must be able to work with and understand financial information and data, and basic arithmetic functions.





Essential:


Approach all encounters with guests and employees in a friendly, service-oriented manner.

Maintain regular attendance in compliance with Buena Vista Palace standards, as required by scheduling which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.

Comply at all times with Buena Vista Palace standards and regulations to encourage safe and efficient hotel operations.

Maintain a warm and friendly demeanor at all times.

Ensure employees are at all times being attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

Inspect all rooms assigned to you during your shift to ensure that standards are being met and maintained.

Notify The Housekeeping office of any deficiencies found in the room. Re-inspect the room to ensure that the Room Attendant returned to correct the deficiency, when applicable.

Assist in the inspection process of V.I.P rooms and report their availability to the Housekeeping office, according to hotel standards.

Maintain key control.

Assist with inspecting discrepant rooms when assigned. Physically check the room to determine status.

Handle items for "Lost and Found" according to the standards.

Carry a radio to maintain contact with the Housekeeping office.

Monitor cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways and landings. Report Deficiencies to the office.

Assist with the inspection when assigned and report on progress of all out-of-order rooms.

Call in all repairs and maintenance items to put into HOTSOS. Assist in spot checking completion.




Marginal:


Assist with the inspection of regular maintenance and cleaning projects in the guest room.

Assist in the monitoring of all V.I.P.'s, special guests and requests.

Attend meetings/training as required by management.

Perform other d


Welcome to the Buena Vista Palace Hotel & Spa in the Walt Disney World® Resort the perfect combination of modern technology, the utmost in personal comfort, and America's favorite destination. Our guest can choose from a delightful assortment of beautifully appointed guest rooms and suites. They can also enjoy complimentary transportation to all Disney Theme Parks, special privileges at five championship golf courses, and access to the relaxing services of our full-service spa.


Our guest can come celebrate the magic of Disney at our premier Walt Disney World Orlando hotel. The luxurious Buena Vista Palace Hotel & Spa in the Walt Disney World® Resort provides comfort and relaxation in an ideal location. Situated just across the street from thrilling Downtown Disney and close to all the major attractions, this well-situated property makes visiting this sunny locale easy. Our complimentary shuttle takes our guest to visit all four Disney Theme Parks and water parks. Schedule preferred tee times at four championship golf courses. Enjoy priority seating at select Disney restaurants and dinner shows. Select our inviting Walt Disney World lodging for convenient access to exhilarating Disney venues.


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For more than two decades, our prestigious hotel has led the industry in creativity for unforgettable weddings and special events. Our guest can capture the special moments like Proms and Homecoming Dances in our beautiful ballrooms. They can also celebrate with friends for a Sweet 16 or Quinceañera. Gather with family for a romantic wedding. Host a special bar/bat mitzvah. Enjoy full-service catering options and meticulously planned menus for all occasions, from our professional staff and expert chefs.





Division: Administration

Division: Rooms - Housekeeping

Facility: Buena Vista Palace
Category: Hospitality


Nearest Major Market: Orlando
Job Segments: Housekeeping, Inspection, Inspector, Facilities, Event Planning, Hospitality, Engineering, Quality, Operations