Customer Service Hardware Support - Full-time / Part-time

JOB DESCRIPTION: Customer Service HARDWARE TECHNICAL SUPPORT

Responsible for the support of customers encountering problems using the company's products. Typical duties: Answers customer inquiries, primarily over the telephone, e-mail or facsimile. Establishes and maintains systems that provide answers to common questions and problems. Reports new or recurring problems to design departments. Recommends solutions to customer application questions. Maintains log of problems so that recurring problems can be reported to product development.

Performs semi-technical work in one of many job families, including QA, Prodn/Proc Test, and Engineering Support. Requires knowledge of electrical and mechanical principles. Technicians typically have a high school education plus post-high school education (e.g., technical institute).

Works on assignments that are routine in nature, requiring limited judgment. Has little or no role in decision-making.

Provide telephone and email technical support to a customer base primarily for the Americas region, of which 80-90% of inquiries will be technical in nature. Document customer inquiries in call tracking system and report product failure trends and issues. Will work under supervision and may be required to work various shifts as required by business demands.
Must have excellent oral and written skill set. Requires experience in computer hardware environment equivalent to a technician. Applicants will be evaluated on oral and written abilities and technical aptitude.
Educational requirements are as follows: Supervisor will work with fluent candidate (if on a language position) that does not have Technical experience. Knowledge Windows operating system platforms a plus. Knowledge of MAC, UNIX, and Netware environments considered a plus but not required.

Position will have 5 weeks of training 8am-5pm after training will be 4 ten hours shifts falling between M-F 7am -8pm

Working hours: 4 days a week 10 hr. shift M-F

2yrs+ Prior Call center Tech Support experience is a plus
FLEXIBLE SCHEDULE
A+ and NET+ certifications is a plus but not requiered
MUST BE ELIGIBLE TO WORK IN THE U.S.
MUST MEET BACKGROUND REQUIREMENTS