Coord, Marketing Resource Management Job - Full-time

Posting Job Title:Coord, Marketing Resource Management
Requisition #: 154223BR
Posting Location: Charlotte, NC, US
Alternative Locations: United States - California - Los Angeles, United States - New York - New York;;
Area of Interest:Marketing
Position Type: Full Time

Posting Job Description

Time Warner Cable is currently seeking a self motivated, career-oriented Marketing Resource Management Coordinator for our Residential Marketing team.

This individual will provide business critical support for our fast paced campaign operations team primarily located in New York City.

We are seeking a detail oriented task master with a keen eye for detail. Working knowledge of Marketing Resource Management technology is strongly preferred.

Responsibilities:

- Administer MRM software, primarily by performing user admin (setting up new users/passwords, assisting with forgotten authentications, decommissioning users, and managing user accounts as roles or process change) and maintaining workflows (troubleshoot, debug, and where possible, correct/enhance workflows to meet user needs)


- Act as subject matter expert for marketing processes as related to MRM; identify and help analysts document new requirements. Perform UAT for (and potentially sign-off on) new development


- Train or assist in the training of new hires and new users on both the TWC marketing processes, and those processes as implemented within MRM software; assists in the onboarding of entire teams, as the scope of MRM expands to include other areas of the marketing organization. Assist with the preparation of documentation of new or changed processes, and (assist with) the communication of these new or changed processes.


- Coordination of campaign requirement gathering in support of campaign execution both in relation to and outside of the MRM environment


- Support MRM software, primarily through ad hoc, hands-on support and troubleshooting; act as first point of contact for users, addressing issues where possible via ad hoc user training or system administration; otherwise, pass on issues as needed to a variety of support teams (technical, implementation, project team, etc.)


- Document project status, and ongoing operational metrics, in order to monitor the health of the MRM environment and help to identify potential technology or process issues as they arise

Qualifications and Experience :

- At least 1 Year experience supporting Direct Marketing processes via MRM technology, preferably Teradata/Aprimo


- Experience as a participant in software implementation projects, preferably one or more enterprise marketing technologies


- Strong interpersonal skills


- Ability to communicate application concepts to users


- Knowledge of TWC marketing business practices

Education:

- High school or equivalent training, education and experience.


Travel Requirements:

- 10%

Supervisory/Managerial Responsibilities:

- No Supervisory responsibilities with this position.

CBTWC 4/7/2014

FCC Unit_TWC: 0589
Controlling Establishment ID: 00019 - Charlotte Arrowood Rd

More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.

Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status