Representative - Full-time / Part-time

Summary

Representatives are in a direct customer contact position responsible for answering customer questions, handling requests for service, and resolving customer problems in a prompt, courteous and accurate manner. Representatives are required to sell Verizon products and services to meet set sales objectives. They are responsible for identifying customer needs, determining which products would benefit them and recommending services that provide value. Representatives work at a desk and use a computer terminal to input orders, as well as to retrieve, update and create customers' billing, payment and service records while simultaneously negotiating with customers.

Responsibilities

Duties include, but are not limited to, the following:

• Handles requests from existing or new customers for installation, disconnection, or changes of telephone systems and services.
• Through the identification of customer needs and the recommendation of appropriate products and services, sells the company's products and services to meet or exceed corporate sales objectives. In some offices, representatives may be required to make outbound sales calls.
• Discusses, investigates and resolves local, regional, and long distance billing inquiries, as well as other inquires and complaints regarding customers' service, billing, rates, adjustments, policies, etc.
• Operates a computer terminal, including accessing multiple systems to establish update, and retrieve customer service data while simultaneously negotiating with customer and/or company employees.

Qualifications

• Shift hours: M-F 1 to 9pm, Saturday 9-5pm
• Tests - Results obtained in standard tests for this position must meet minimum requirements established by the Company.
• Previous experience with public contact work e.g., complaint handling, sales, and collection work.
• Must have keyboard skills and basic computer knowledge.
• Associates may be required to work evenings, weekends, holidays, and overtime as the needs of the business necessitate. Employees may be required to work evening and night tours on a rotational basis, and may be required to work in 24-hour operation.

Salary Information

Hourly Rate: $11.79 - $37.90

Test(s) Required

Talent Skills Assessment RepEvaluator Sales & Service Structured Int

Test Preview

Equal Employment Opportunity

We are an equal opportunity employer m/f/d/v.