Account Manager - St Luke's Plaza, Kansas City, MO

Description


Get out from behind that desk and spend your days leading a team in a fun, fast-paced environment!

Towne Park, one of America's leading service organizations, is looking for talented, service-minded people like you to manage your own department. In addition to formal management training, you will gain valuable experience working with healthcare leaders from highly respected providers like Tenet, Ascension Health, Banner Health, and Kaiser Permanente.


In addition to great benefits, Towne Park managers enjoy a degree of autonomy and schedule flexibility that most jobs simply can't offer. Along the way, you will build lasting relationships while gaining the service and management insight essential to growing your career.

For over 25 years, Towne Park has been serving hotels, hospitals and casinos coast to coast - from Annapolis to Anaheim - so you'll always have a place to work no matter where life takes you!

At Towne Park, we value workforce diversity and encourage everyone to apply.

Are you Driven to Serve®?

The Manager of Hospital Valet Services directly oversees one or more Towne Park accounts/locations and is responsible for account performance for financial, patient and visitor satisfaction, and client satisfaction objectives.
Some of the main duties of a Manager of Hospital Valet Services include, but are not limited to:
Demonstrating an understanding of and working ability to integrate the hospital environment, including participation in department head meetings, committees and other facility-wide initiatives
Demonstrating the ability to positively move business metrics and performance measures for forecasting, productivity, claims, customer service and turnover
Managing payroll and ensuring that controls are in place for scheduling, overtime, tip reporting and timekeeping
Effectively utilizing standardized business systems as developed by Towne Park and ensuring compliance with policies and procedures
Actively engaging in the recruitment and hiring processes to ensure the best people are selected for the location and fostering an environment that retains talented associates
Recognizing where the team and individual performers need to improve and properly training and coaching
Identifying talent and helping to develop future leaders for the organization
Delegating by allocating decision making and other responsibilities appropriately and effectively
Understanding the client's service standards and effectively integrating Towne Park's standards to complement them
Understanding what objectives are important to the client and ensuring the entire team is focused on exceeding expectations
Capitalizing on opportunities to grow Towne Park's business by building client loyalty and creating clients who are the promoters of the company
Understanding and following safety and security procedures, and practicing preventative safety procedures as set forth by Towne Park

Knowledge, Skills & Abilities:
Must be able to effectively plan, set priorities and manage several complex projects simultaneously while working under pressure to meet deadlines
Must be able to demonstrate work ethic, drive, energy and persistence to achieve goals
Must be able to demonstrate computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications
Must demonstrate written and verbal communication skills to effectively address all levels of the organization
Must demonstrate ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures
Physical Demands & Work Environment:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to run; stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus
Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally.
Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distance
Working flexible schedules and extended hours are sometimes required.