Delivery Lead - Cross Dock Operations - Full-time

ESSENTIAL FUNCTION:
The basic function of this position is to direct the in-home delivery and install process and all workforce planning pertaining to product delivery and install in a retail store.

PRIMARY DUTIES AND RESPONSIBILITIES:
The following duties and responsibilities are essential in the daily execution of the position:
•Create workload forecasts and determine personnel requirements to achieve efficiencies.
•Monitor the outgoing and returning vehicle product loads to ensure procedures are being followed and that we maintain an accurate inventory.
•Oversee the check-in and check-out process of the delivery trucks to ensure accuracy of paperwork and inventory; make sure all inventory is accurately placed at the correct loading docks.
•Establishes and monitors the daily production schedules, priorities and ensures priorities are adhered to and that resources are utilized properly to control cost.
•Monitors procedures set forth in the department to ensure integrity and accuracy of inventory and that available resource are utilized productivity in order to control cost.
•Hires, orients, certifies, trains, evaluates, recommends pay increases and develops associates. Carries out disciplinary actions or recommends termination of employment as appropriate.
•Implements sound process improvement initiatives that drive year over year improvement.
•Supervises daily activities of staff and is held accountable for their performance.
•Interacts on daily basis with cross dock and store management team on issues, ideas, processes, priorities, etc. to maintain department at a high level of efficiency.
•Ability to physically access all areas of working environment that he/she is responsible for to observe operations, observe associates, instruct in methods of operation, and assess needs.

CORE COMPETENCIES:
•Customer Service: Leads the organization in using customers' wants and needs to screen all decisions and actions; ensures that the customer's perspective is taken fully into account. Creates and reinforces a customer service mindset throughout the organization.
•Business Knowledge: Focuses intensely on using levers that drive profitable sales, margins and expense control. Invests dollars and resources that achieve the greatest returns.
•Sense of Urgency: Holds associates responsible for their actions and results. Acts with urgency when resolving associate, customer or business problems.
•Team Skills: Values diverse people; shares ideas, communicates honestly and respects others. Communicates effectively with others from diverse backgrounds and perspectives and adjusts communication style, as appropriate. Builds mutual understanding, consensus and support among team members by communicating in a way that promotes understanding and commitment.
•Change Initiative: Drives changes that align with strategic priorities. Makes and communicates fact-based decisions. Takes initiative to build own awareness and understanding about the business reasons for change.
•Problem Solving Skills: Creates a "can-do" environment; encourages others to be enthusiastic about identifying opportunities, solving problems, dealing with change and executing with speed and purpose. Helps associates envision personal benefits and positive outcome of change. Makes decisions quickly based on available information and appropriate assessment of risk.
•Two Way Communication Skills: Communicates to team and keeps team abreast of information needed to perform their job. Creates an environment where people feel free to speak open and candidly. Sets the stage for productive conversations.

Requirements:
MINIMUM QUALIFICATIONS AND SKILLS:
•High school diploma or equivalent required.
•Supervisory experience preferred

PHYSICAL REQUIREMENTS:
Job Classification: Medium
Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or
greater than negligible up to 10 pounds of force constantly to move objects. Physical demand
requirements are in excess of those for light work.

? Minimal – climbing, crawling, repetitive motions, eye/hand/foot coordination
? Occasional – sitting, handling, grasping
? Frequent – stooping, kneeling, crouching, reaching
? Constant – standing, walking, talking, hearing

LIFTCARRYPUSHPULL
less than 10 lbsOOOO
10-20 lbsMMMM M= minimal less than 10%
21-50 lbsMMMM O= Occasional 10-33%
51-100 lbsMOMM F= Frequent 33-66%
over 100 lbs M C= Constant >66%

The above statements are intended to describe the general nature and level of work being performed by the individual assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills so classified.