International Medical Assistance Coordinator (French, Arabic, and Spanish) - Towson, MD - Full-time / Part-time

Position Description:

FrontierMEDEX, a rapidly growing, exciting, Baltimore-based international travel assistance company is looking for dynamic individuals who enjoy working in challenging emergency situations providing assistance to world travelers. Successful candidates will possess a passion for helping others, great communication skills, demonstrated ability to multitask in a fast paced, ever changing environment.

This team environment operates 24 hours a day, 7 days a week, 365 days a year, requiring individuals willing to work flexible schedules. We are looking for people who enjoy learning and are creative critical thinkers. You will have the ability to quickly increase your income through our career ladder as knowledge, skills and experience increase.

Primary Responsibilities:

• Responsibilities include responding to calls dealing with travel issues, medical situations/emergencies determining availability of care required, when not available coordinating the logistical arrangements to facilitate emergency transportation to a location where care needs can be met.


• Consistently manages individual cases/projects for a diverse group of clients with varying and sometimes complex needs.


• Takes action to assure customer needs and expectations are met. Independently manages most complex and challenging cases/projects.


• Documents case work in Customer Relationship Management System. Provides mentoring to less experienced staff and is involved with leadership responsibilities.


• Performs duties assigned by management.


• Respond to incoming calls 


• Assess need of customer and develop resolution for emergency and non-emergency medical situations 


• Accurately document case work 


• Independently manages outpatient and inpatient medical cases to resolution 


• Respond to travel emergencies and security situations around the globe 


• Positions in this function are responsible for direct customer service of non-insurance related products (i.e. Ingenix products). 


• May provide technical expertise, problem triage, instructions or general non-sales customer support.


• Analyzes and investigates.


• Provides explanations and interpretations within area of expertise


• *French, Arabic, or Spanish bilinguals highly preferred

• High School Diploma/GED


• 1+ years Customer Service experience 


• Must be flexible to work any shift 24 hours per day, 7 days per week, 365 days per year


• Intermediate in MS Word, Excel and Outlook

Assets:

• 
  
  Any second language outside of English is a plus


• 
  
  Healthcare experience is preferred


• 
  
  BA/BS is preferred