Customer Service Representative - Bilingual (Spanish)

Express Employment Professionals is looking for several Customer Service Representatives. We are looking for at least 10 bilingual Customer Service Representatives and at least 10 Customer Service Representatives. The CSR will be responsible for developing and maintaining excellent customer relations. In addition, they are responsible for retaining existing customer base by satisfying customers' concerns quickly and completely, expanding the business through satisfied customers and referrals.


Answer incoming calls including billing and invoicing, changing account information, account retention, and a diversity of customer related calls.

Troubleshoot technical inquiries and schedule service calls with customers.

Save accounts of customers that are attempting to cancel.

Responsible for following up with existing customers in regards to installations, service calls, alarms, testing systems and special problems to ensure we are meeting our promises and expectations.

Handle customers' problems from beginning to ending solution by listening to the customer, defining the problem, resolving the problem and following up with the customer.

Call customers to proactively provide customer service.